AI and Crisis Management – Human Judgement, Trust & Care
About this Event
AI is becoming increasingly embedded in communication work, creating a new strategic challenge for professionals: how can AI be used responsibly without losing human judgement, trust and care?
This workshop brings together leading international scholars to explore the role of AI in crisis management. It examines why ambiguity still requires human judgement, how organisations can govern AI-generated information, and how professionals can protect agency and wellbeing in AI-mediated workplaces.
Participants will gain practical and conceptual tools for navigating AI-related risks in crisis communication. The workshop offers a timely space to reflect on how AI can support, but not replace, the communicative work that crisis management demands.
The workshop consists of three sessions, followed by a discussion moderated by Dr Yijing Wang.
Across the three sessions, participants will explore AI and crisis management from complementary perspectives: human judgement in ambiguous crisis situations, governance of AI-generated information, and the wellbeing and agency of professionals working with AI.
Programme
The workshop is structured around three sessions, each examining a different dimension of AI and crisis management, followed by a moderated discussion with Dr Yijing Wang.
Session 1: Ambiguity – why the human element remains central in crisis management
Dr Timothy Coombs
AI can support crisis managers by providing data, monitoring developments and helping professionals make sense of fast-changing situations. Yet crises are often marked by ambiguity, uncertainty and the need for interpretation. This session explores why human judgement remains essential in crisis management, especially when dealing with qualitative risks, trust, verification and improvisation.
Session 2: Towards a human-AI “triple-check” model for crisis information governance
Dr Yan Jin
AI-generated information can create new risks for organisations, including hallucinations, AI washing, misinformation and disinformation. This session introduces a human-AI “triple-check” approach to crisis information governance, combining human-human, AI-AI and human-AI verification. It explores how organisations can build readiness-based systems that keep humans at the helm while using AI responsibly.
Session 3: Employee communication and wellbeing – protecting agency in the age of AI
Dr Silvia Ravazzani
As AI becomes part of everyday communication work, professionals are expected to use AI while also questioning, interpreting and verifying its outputs. This session examines the impact of AI on employee communication, professional agency and wellbeing. It highlights the importance of psychological safety, organisational support and communicative spaces where employees can shape responsible AI use.
Agenda
🕑: 03:30 PM - 04:00 PM
Welcome coffee and registration
🕑: 04:00 PM - 04:05 AM
Opening and welcome
🕑: 04:05 PM - 04:25 PM
Ambiguity: why the human element remains central in crisis management
Info: By Dr Timothy Coombs
🕑: 04:25 PM
Towards a human-AI “triple-check” model for crisis information governance
Info: By Dr Yan Jin
🕑: 04:45 PM - 05:05 PM
Employee communication and wellbeing: protecting agency in the age of AI
Info: By Dr Silvia Ravazzani
🕑: 05:05 PM - 05:50 PM
Moderated discussion
Info: Moderated by Dr Yijing Wang
🕑: 05:50 PM - 06:00 PM
Closing reflections
🕑: 06:00 PM - 07:00 PM
Networking drinks
Where is it happening?
Event Location & Nearby Stays:
USD 0.00
