Africa CX Leaders Forum

Welcome to the Africa CX Leaders Forum!

Date: 11-12th September 2025

Location: Ubumwe Grande Hotel Kigali

Africa’s brightest minds in customer experience (CX) are coming together to tackle the continent’s biggest CX challenges. The forum brings together; Heads of CX from the continent's customer centric organizations, industry leaders, consultants, and CX national and professional bodies across Africa.

The event aims to unite 3 groups of people:

• Heads of CX of Africa’s biggest corporations.
• National Customer Experience Associations across Africa.
• CX Consultants & promoters across the continent.

Speakers at this event are mainly top executives in charge of CX Transformation in Africa’s top customer-centric organizations. Other key resource persons with strong value addition to the CX Industry in Africa will also be invited to the conversations.

During the forums, solution providers and experts are invited to pitch their CX Solutions. This gives CX Leaders a better understanding of which frameworks and technologies can better meet their transformation efforts.

A key part of this forum is access to country level research on customer preferences from across the continent. Leaders get an understanding of the global customer experience index (Global CX Index) of their country or region and deep dive into the variables to look after in their transformation efforts.

Learn more at : https://cxleadersforum.org

Host or Publisher CX TouchPoints Group