Accelerating Business Processes with AI workshop 2 of 3

Building AI Workflows & Automation - 2
From Concept to Practice
• Quick recap of Session 1: how LLMs work, prompt logic, and the structure of Custom GPTs.
• Live walkthrough: building an advanced Custom GPT using uploaded documents and tailored instructions.
• Understand how Custom GPTs simulate agent behaviour without added complexity.

Interactive GPT Building
• Hands-on session: participants create or refine their own Custom GPT tailored to a real business task (e.g. customer support, HR, onboarding).
• Live feedback and one-on-one troubleshooting to improve structure, tone, and retrieval logic.

AI Automations
• Digging deeper into the automation platform Make.com, and how to integrate AI into workflows using real data (emails, forms, documents).
• Demo examples: trigger GPT actions from business email or documents (Google Sheets), extract and summarise documents, and log or email output.
• Help participants define automation use cases to work on and expand in Session 3.

Introducing Tools (MCP)
• Introduction to Model Context Protocol (MCPs) and how LLMs can now interact with other tools and services
• Demo: ask a natural language question → AI queries a live database or Google Sheet → structured output.
• Begin mapping potential use cases for participants' business needs. Outcome: By the end of this session, you will have built your first real-world GPT or automation flow and understand how to design AI processes that can work with your business data and documents in real time.

Meet the Trainer
Giancarlo Erra is a seasoned tech-creative entrepreneur and business consultant with over 25 years of experience across multiple industries. As a professional touring musician, his unique background bridges the worlds of technology and creativity, giving him a distinctive edge in using innovative solutions to drive business growth and streamline operations. As a former developer and technical director, Giancarlo has led projects ranging from full?stack development and system administration to AI-driven applications, providing tailored consultancy to SMEs and startups. His extensive experience includes founding Promethean Box Ltd, an umbrella company including AI-driven startups like Tweetify It, a tool for generating personalised social media content, and Copyforge, which helps automate blog and article creation. As the founder of YourVault.AI, he is currently developing private AI solutions to help small and micro-businesses deploy AI models securely on their own data. A public speaker and mentor, he regularly organises AI Summits and hackathons, helping businesses and individuals easily adopt AI tools and focusing on practical applications that deliver real value

Registration at 9am, workshop starts at 9.15am. There will be a refreshments on arrival and mid-morning.
Eligibility:

These small group workshops are funded by The Department of Business and Trade, Norfolk County Council and Suffolk County Council and are open to any business, freelancer, or charity based in Norfolk or Suffolk, UK.

New Anglia Growth Hub T&Cs

Due to funding restrictions, only one ticket per company is available initially. If a workshop is not fully booked, a second ticket may be requested the day before the event by contacting [email protected]

New Anglia Growth Hub can help your business access a range of business support services from hundreds of sources. The hub’s IMPARTIAL service is fully funded and provided at no cost to your business and can help you access grants, finance, international trade support, skills, training and a range of other specialist advice from single point of contact.

Our Business Growth Advisers can talk with you over the phone or via Microsoft Teams or Zoom, or you can request a free appointment at your business premises.

Our Business Support is available to all SMEs throughout Norfolk and Suffolk (UK).

To get the most out of the service, call our local business support helpline:

0300 333 6536

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