20th Annual Global NEXT-GEN Contact Center & CX Conference - Global

Name: 20th Annual Global NEXT-GEN Contact Center & CX Conference - Global
Start: 2025-10-27T03:00:00-04:00
End: 2025-10-31T11:00:00-04:00
Location: Thunder Bay, ON, Canada, Ontario P7B 1K6

Schedule

Mon, 27 Oct, 2025 at 03:00 am to Fri, 31 Oct, 2025 at 11:00 am

UTC-04:00

Location

Thunder Bay, ON, Canada, Ontario P7B 1K6 | Thunder Bay, ON

What are the CX and EX Strategies of World-Class Companies?
Great Q. There is a huge difference between average and world class.
Did you know for example some of the presenters at our events have attrition rates under 2%!, NPS scores in the 80's!, EX at 100%!
To really find out how to improve YOUR scores you have to meet these world class professional, to network with them and to learn their secrets!
The 20th annual event features best practice presentations from all around the World. Run by ContactCenterWorld.com - the Global Association for Contact Center & Customer Engagement Best Practices.