Workplace Solutions Masterclass 1 Day Skills Workshop in Grand Rapids, MI
About this Event
Duration
1 Day (10 Executive Education Credits)
• 8 from the live training session
• 1 from Pre-Training Workbook (problem-solving assessment & workplace reflection)
• 1 from Post-Training Resource Pack (implementation toolkit & problem resolution action plan)
Mode
Instructor-Led Virtual Live Session / In-Person / Corporate In-House
Course Overview
Advanced Workplace Problem Resolution is a practical, solution-focused program designed to help professionals identify, analyze, and resolve workplace challenges efficiently while minimizing disruption and improving organizational performance. Every organization encounters operational issues, communication breakdowns, performance concerns, customer complaints, resource constraints, and team-related challenges. The ability to resolve these problems quickly and systematically is one of today's most valuable professional skills.
This workshop provides participants with practical frameworks to diagnose problems accurately, identify root causes, evaluate alternative solutions, make sound decisions, and implement sustainable corrective actions. Rather than reacting to symptoms, participants will learn structured techniques that address underlying causes and prevent recurring issues.
Through realistic workplace scenarios, collaborative problem-solving exercises, case studies, decision-making activities, and implementation planning, participants will strengthen their analytical thinking, communication, collaboration, and solution development skills. The program also emphasizes stakeholder engagement, accountability, and continuous improvement to ensure long-term success.
By the end of the program, participants will develop a Workplace Problem Resolution Framework and a 60-Day Continuous Improvement Action Plan for immediate workplace application.
Why Join This Course?
• Develop structured workplace problem-solving skills
• Learn practical root cause analysis techniques
• Improve business decision-making under pressure
• Resolve operational and team challenges effectively
• Strengthen collaboration across departments
• Reduce recurring workplace problems
• Improve communication during problem resolution
• Increase productivity through faster issue resolution
• Build a continuous improvement mindset
• Recognition – Certificate of Completion + 10 Executive Education Credits Learning Objectives
Participants will be able to:
• Identify workplace problems accurately
• Differentiate symptoms from root causes
• Apply structured problem-solving frameworks
• Analyze risks before implementing solutions
• Generate practical and sustainable solutions
• Improve collaborative decision-making
• Resolve workplace issues efficiently
• Strengthen communication throughout the resolution process
• Monitor solution effectiveness and continuous improvement
• Develop a practical workplace problem resolution roadmap
Target Audience
• Team Leaders
• Supervisors
• Managers
• Operations Professionals
• Project Managers
• HR Professionals
• Business Analysts
• Customer Service Managers
• Process Improvement Professionals
• Anyone responsible for resolving workplace challenges
Certification & Credits
Participants will receive the Certificate of Completion from Skelora Edu Tech along with 10 Executive Education Credits (EEC).
Trainer Profile
Delivered by experienced professionals in Operational Excellence, Leadership Development, Process Improvement, Business Strategy, Organizational Effectiveness, and Workplace Performance. Trainers bring practical industry expertise and real-world case studies to help participants develop structured, sustainable problem-resolution capabilities.
Agenda
Pre-Training Workbook (1 Credit)
Info: Participants will complete a structured self-assessment before attending the workshop.
The workbook includes workplace problem-solving assessments, operational challenge reflections, decision-making evaluations, root cause analysis exercises, communication reviews, and personal learning goal development. Participants will identify recurring workplace challenges and prepare practical examples for discussion during the live workshop.
Training Day Structure – 8 Modules (8 Hours, 8 Credits)
Module 1: Foundations of Workplace Problem Resolution
Info: Build a systematic approach to understanding and resolving workplace challenges. • Types of workplace problems
• Why problems reoccur
• Problem-solving mindset
• Common resolution mistakes
Module 2: Problem Identification & Root Cause Analysis
Info: Learn to distinguish symptoms from underlying causes.
• Defining the real problem
• Root cause analysis methods
• Asking effective diagnostic questions
• Gathering relevant information
Module 3: Critical Thinking & Solution Generation
Info: Develop structured approaches for generating effective solutions.
• Brainstorming techniques
• Evaluating solution alternatives
• Creative problem-solving
• Evidence-based decision-making
Module 4: Business Decision-Making
Info: Make balanced decisions using structured evaluation methods.
• Decision-making frameworks
• Risk-benefit analysis
• Prioritizing actions
• Selecting practical solutions
Module 5: Collaborative Problem Resolution
Info: Improve teamwork while resolving workplace challenges.
• Engaging stakeholders
• Cross-functional collaboration
• Building consensus
• Managing differing opinions
Module 6: Communication During Problem Resolution
Info: Strengthen communication throughout the problem-solving process. • Communicating issues clearly
• Managing expectations
• Handling difficult discussions
• Providing solution updates
Module 7: Continuous Improvement & Preventive Thinking
Info: Prevent recurring issues through structured improvement practices. • Continuous improvement mindset
• Lessons learned reviews
• Preventive action planning
• Measuring solution effectiveness
Module 8: Toolkit – Workplace Resolution Roadmap
Info: Convert learning into practical workplace improvements.
• Personal problem-solving assessment
• Workplace improvement roadmap
• Resolution planning toolkit
• 60-Day action plan
Post-Training Resource Pack (1 Credit)
Info: Participants will receive a practical implementation toolkit designed to reinforce workplace problem-solving skills after the training.
The resource pack includes a 60-Day Workplace Resolution Challenge, root cause analysis worksheets, workplace issue tracker, decision evaluation templates, solution implementation planner, continuous improvement checklist, reflection journal, self assessment tools, and a personalized Workplace Problem Resolution Roadmap.
Where is it happening?
Event Location & Nearby Stays:
USD 622.95 to USD 726.65
