Winning hearts and minds: How change and data can unlock value

Jennifer Hoad

12:30 - Event start and introduction

12:35 - Presentation - Winning hearts and minds: How change and data can unlock value

13:20 - Q&A

13:30 - Event close.

• A high level view of what change management is (and what it is not)
• How change aligns with and is supported by effective use of data
• How British Airways is approaching change management, specifically in the data driven operations space, with a case study in the implementation lifecycle of change
• Finally, giving practical tips to enable effective advocation for change.

Jennifer is currently the Change and Engagement Manager at British Airways Digital, managing a team of change professionals to help realise British Airway's vision of delivering a safe and stable, on time, cost effective, worldwide operation.

Prior to this Jennifer has held positions at International Airlines Group (IAG), Allianz Insurance and Virgin Atlantic, where her passion for aviation was ignited.

Jennifer believes change strategies should be built with people, for people.

With a Bachelor’s Degree in Psychology from the University of Strathclyde, Jennifer has a proven track record of successfully leading transformation initiatives, implementing new technologies and driving organisational change.

Our events are for adults aged 16 years and over.

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THIS EVENT IS BROUGHT TO YOU BY:

BCS Data Management Specialist Group

Visit: Data Management specialist group | BCS

Image credit: Debby Hudson

Host or Publisher BCS, The Chartered Institute for IT