What European Digital Health Teams Can Learn from US Medicaid

BigHeart is a Chicago-based digital health platform that has moved far beyond pilots to support engagement across more than one million Medicaid recipients in Illinois. The system combines community outreach, telehealth, preventive-care workflows, EHR interoperability, population analytics, and reimbursement logic, all built and scaled with Touch4IT’s engineering partnership.

This Vienna meetup will break down how BigHeart was architected, deployed, and scaled in the real world, and what European founders, product leaders, and engineers can take from an environment where engagement, outcomes, and reimbursement are tightly connected.

You’ll walk away with a practical understanding of:

• how Medicaid care delivery actually works operationally
• strategies for making engagement economically sustainable
• design principles that prioritize outcomes over pilots
• how to navigate payer logic, documentation, and reporting
• and how to build systems that support clinicians, not replace them

The session also includes a live walkthrough of BigHeart’s BI and reimbursement reporting, demonstrating real-world mechanisms for:

• population segmentation
• outreach and engagement metrics
• care-gap closure tracking
• claims-linked documentation
• and reimbursement analytics

This meetup is ideal for:

• digital health founders
• product & engineering leaders
• private clinics exploring digital pathways
• chronic care, mental health & telehealth innovators
• anyone building scalable healthcare systems in Europe
  Join us for a deep dive into what it takes to run Medicaid-level care operations, and how the same principles can be applied inside European markets.

Getting to the Impact Hub Vienna:

Closest U-Bahn station: U3 Zieglergasse, U6&U3 Westbahnhof
Tram: 49 Zieglergasse
Bus: 13A,14a Neubaugass

Parking: There are paid garages in Andreasgasse & Zieglergasse

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