Webinar on Role of AI-powered knowledge base in customer support

Customer support team plays a crucial role in ensuring customer satisfaction. They are the front-line staff providing customer service on wide range of issues related to your product or services. Customer support function is valuable as they liaise with customers to understand their issues better that can be fed back to enriching product experience or service delivery. However customer support teams are being perceived as cost centre and they are being overwhelmed with many tickets as the business grows. This should not be the case!

In this webinar we will discuss about modern ways of reducing customer support tickets without comprising customer satisfaction and achieving internal business metrics.

Key takeaways

• Understand various control measures to reduce volume of customer support tickets
• Implement knowledge base platform as one stop solution so that your customers can self-serve
• Put GenAI-powered tools to practice achieving good customer outcomes
• Quantify the value of customer support for maximizing business impact

Host or Publisher Document360