Volunteer Management: Policies and Procedures

Supporting volunteers well begins long before their first day. Clear policies, strong procedures, and a thoughtful induction process help create a safe, consistent, and positive volunteer experience. This practical session explores how to put the right foundations in place so your volunteers feel confident, supported, and able to thrive in their roles.

What the session covers:

• The importance of a clear volunteer policy—what it is, why it matters, and how it sets expectations, consistency, and organisational commitment
  
• How to build strong policies around expenses, health & safety, safeguarding, equality & diversity, data protection, lone working, and more
  
• The role of induction in welcoming volunteers, introducing essential information, and embedding good practice from day one
  
• Practical ways to support volunteers through regular supervision, clear communication, and a safe, inclusive environment
  
• Understanding risk assessments, duty of care, and how policies help keep volunteers, staff, and service users safe
  
• How to approach managing concerns, code‑of‑conduct issues, and difficult situations constructively
  
• Using volunteer agreements, role descriptions, and procedures to strengthen your programme and avoid misunderstandings

Who is it for?

This session is ideal for volunteer coordinators and managers, team leaders or project leads, trustees and senior staff overseeing volunteer involvement and anyone new to managing or supporting volunteers.

Whether you’re developing a volunteer programme or reviewing existing practices, this session offers clear, practical guidance you can use immediately.

Why attend?

A strong set of policies and supportive processes helps volunteers feel valued, protected, and part of a well‑run organisation. When expectations are clear and support is consistent, volunteers contribute more confidently—and stay committed for longer.

This session equips you with the tools to build a safer, more supportive, and more successful volunteer programme—one where volunteers and staff alike can thrive.

For directions on how to find us and parking information, please follow this link: Visiting MVDA: Directions & Parking.

For more information about this training please contact us on: Tel: 01642 249300 Email: [email protected]

Know what’s Happening Next — before everyone else does.

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Host or Publisher Middlesbrough Voluntary Development Agency