Understanding and improving your customer journey

This series is designed to bring together professionals, entrepreneurs, and marketing enthusiasts to share insights, strategies, and experiences from across the field of sales marketing. Through open discussions, collaborative activities, and case study analysis, participants will explore emerging trends, effective communication techniques, and innovative approaches to engaging audiences.

Across the 4 workshops, we will explore topics from a range of important business subjects to explore best practise principles, develop ideas and exchange insights from a range of sectors.

Workshop 1 – Marketing strategy: Building attention, changing attitudes and driving action (27th April, Newcastle, delivered by Gardiner Richardson)

Workshop 2 – Social media marketing (11th May, Newcastle, delivered by Gardiner Richardson)

Workshop 3 – Understanding and improving your customer journey & experience (19th May, South Tyneside, delivered by Interdigitate)

Workshop 4 – Sales in a digital era (RE-SCHEDULED DATE, 3RD JUNE (location TBC), delivered by Spear-heads Ltd)

These sessions are intended to participatory and to ensure that participants get the most out of each session, we have limited the sessions to a maximum of 30 per session.

In workshop 3; we will cover topics such as:

• Understanding/Mapping Your Customer Journey
• Process Improvement
• Managing Change and Managing Conflict
• Plus, a group working session, with peer feedback.

The goal is to foster mutual learning, inspire creativity, share knowledge and build connections that enhance expertise.

Who will I meet?

You’ll meet a diverse mix of local professionals across various sectors, predominantly from SME businesses, offering you fresh perspectives and growth opportunities.

Don’t miss out on this engaging networking event - come prepared to mix, mingle, and make connections that could take your business to the next level!

What do I wear to a Chamber event: We don’t have a dress code, but we suggest dressing as if meeting new clients. Your comfort is key.

Behaviour and conduct: our events create an inclusive space for individuals and organisations to meet, where we expect all our attendees to behave with courtesy and respect, to both each other and Chamber colleagues.

Know what’s Happening Next — before everyone else does.

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Host or Publisher North East England Chamber of Commerce