Two Day Trip to Jacksonville MB Learning Center and Parts Distribution Center

RESCHEDULED - NEW TICKETS MUST BE PURCHASED

Attention all Mercedes Enthusiasts members This is an awesome event for our members!!

Richie Breines & Tom Scribner in cooperation with Issa Makhoul Martin Larsson MBUSA & Mercedes Benz AG have put together a truly extraordinary Mercedes Benz Insider- Behind the Scenes experience!

 A full access tour of the MBUSA south east LPC (Learning & Performance Center) PDC (Parts Distribution Center ) QEC (Quality Evaluation Center) & Engineering Services departments.

You will get a exclusive view of the massive effort MBUSA and Mercedes Benz AG puts into Parts supply ongoing product improvement & dealership personnel training!

The event date is Thursday March 13th 2025 from 11:00 AM -2:00 PM. However, many of us will drive to Jacksonville on Wed. March 12th. You can drive up to Jacksonville on March 13th for the Tout at 11 AM, but this is a long 3 hour drive and we will start our tour promptly at 8 AM. Thus it is highly recommended that you travel on March 12th. Driving up and back on the same day is not recommended. It will make it an extremely long day.

Please register and purchase your tickets quickly as this event will sell out quickly and will NOT be repeated anytime soon.

You can stay at any hotel near the Jacksonville airport. I suggest a new hotel:

Marriott TownPlace.Suites Jacksonville Airport, 1287 Airport Road

Jacksonville, Florida, USA, 32218

Telephone: +1 904-344-3690

We will have a group dinner, if enough people want to do it.

Mercedes Benz will be provided lunch as part of the tour...

Address for event:

13470 International Pkwy

Jacksonville FL 32218

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What we will see:

Engineering Services

Engineering Services supports the Pre-Sales and After-Sales business components of MBUSA and various quality organizations within Mercedes-Benz AG. The Engineering Services team is dedicated to providing exemplary customer service with a high focus on technical support and quality. Our customers are varied from the Mercedes-Benz dealers consumers MBUSA Mercedes-Benz AG and external providers such as Independent Service Providers Suppliers and Governmental Agencies (NHTSA EPA CARB DOJ).

Learning and Performance Center

Learning and Performance Center (LPC)

The Jacksonville Florida Learning and Performance Center (LPC) is a state-of-the-art training facility for dealership and MBUSA personnel. The facility provides Mercedes-Benz dealership team members with a broad selection of training opportunities to support them with the knowledge and skills necessary to accelerate their professional performance. MBUSA operates four other LPCs in the United States: Carol Stream Illinois; Grapevine Texas; Long Beach California and Robbinsville New Jersey.

Parts Distribution Center

The Jacksonville Florida Parts Distribution Center (PDC) supports approximately 80 MBUSA dealers in the southeast with parts supply. The PDC stores about 20% of MBUSA overall parts inventory for the United States network shipping over 2 million lines annually. MBUSA has five other PDCs in the United States: Carol Stream Illinois; Fontana California; Grapevine Texas; Robbinsville New Jersey and Vance Alabama.

Facility History

On Jun 28 2010 Mercedes-Benz USA (MBUSA) announces the opening of its new state-of-the-art facility in Jacksonville Florida. Strategically located minutes from the Jacksonville airport the new facility centralizes several business units into one building for efficient customer and dealer support.

The newly constructed building totaling 415000 sq. ft. is a leased facility located off of Interstate 95 at 13470 International Parkway. MBUSA plans to take official occupancy in July with four business units operating from the location including Sales Operations Southern Regional Office; Parts Distribution Center (PDC); Quality Evaluation Center (QEC); and Learning & Performance Center (LPC). Approximately 160 employees are in the new facility which incorporates innovative environmental systems and design.

“The new state-of-the-art facility incorporates Mercedes-Benz Autohaus design that many dealers have adopted throughout the U.S. Now we have one common look and feel for our corporate operations in the region across all our key business units” said Ernst Lieb CEO of MBUSA. “By linking our core operations in one building we can also create better efficiencies that will benefit our dealer network and our customers.”

SALES OPERATIONS SOUTHERN REGION OFFICE

The Southern Region MBUSA office supports 102 MBUSA dealerships with sales and fixed operations across 12 states including Florida Arkansas Louisiana Oklahoma Alabama Mississippi Tennessee Georgia North Carolina South Carolina Virginia and Texas as well as Puerto Rico. 

MBUSA has three other regional offices in the U.S.: Parsippany NJ Rosemont IL and Costa Mesa CA.

PARTS DISTRIBUTION CENTER 

A new addition to MBUSA’s operation in Jacksonville the Parts Distribution Center (PDC) supports approximately 70 MBUSA dealers in the Southeast with parts supply. The PDC will house about 15 percent of MBUSA overall parts inventory shipping over 1.3 million lines annually. MBUSA has four other Parts Distribution Centers in U.S.: Carol Stream IL Fontana CA Fort Worth TX and Robbinsville NJ.

QUALITY EVALUATION CENTER

With over 70 personnel from various engineering and logistics disciplines representing a diverse collection of work experience and backgrounds the Quality Evaluation Center in Jacksonville is one of only two operational units of its kind outside of Germany. The QEC team includes Daimler Quality personnel which places engineers closer to the market and to the dealers served by MBUSA. This market proximity brings greater knowledge of market-specific issues directly into the Quality management process through increased speed of parts evaluation and feedback to Daimler development. Local parts analysis also helps to improve diagnostic tools and technical information while the resulting rapid feedback to dealers improves the diagnostic skills necessary for improved “Fixed First Visit” performance- a key customer satisfaction component.

LEARNING & PERFORMANCE CENTER

The Learning & Performance Center is a state of the art training facility for dealership and MBUSA personnel. MBUSA facilitates over 120 classes per year in the Jacksonville Learning & Performance Center with a total of about a thousand participants from across the Southeastern United States. Classrooms workshops a computer lab a virtual classroom webcast area student lounge offices and a cafeteria are designed in an intelligent and integrated fashion all for the learners’ benefit while at the same time providing increased operational effectiveness and efficiencies. MBUSA operates five Learning & Performance Centers in the U.S.: Houston TX Itasca IL Jacksonville FL Montvale NJ and Rancho Cucamonga CA.

“We have planned and built this new facility with cutting edge systems and design for our associates to deliver the best products and services throughout the region” said Alan McLaren vice president of customer services. “It’s unmistakably a Mercedes-Benz facility that showcases our dedication to quality and innovation in a significant way.”

About Mercedes-Benz USA

Mercedes-Benz USA (MBUSA) headquartered in Montvale New Jersey is responsible for the distribution marketing and customer service for all Mercedes-Benz and Maybach products in the United States. MBUSA offers drivers the most diverse line-up in the luxury segment with 12 model lines ranging from the sporty C-Class to the flagship S-Class sedans and CL coupes.

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