Transformation led by Customer Outcomes

Join a panel of business, transformation and technology leaders for an insightful discussion on how organisations which are delivering technological or data transformation can deliver meaningful value by putting customers and members at the heart of the change.

The session will explore why transformation has become a business imperative, how leading organisations are responding to rising customer expectations, and why successful change programmes start with clear outcomes rather than technology alone.

Through real-world examples and honest reflections, our expert panel will share lessons learned from outcome-led transformation programmes, including the challenges they've faced, the value they've delivered, and the practical approaches that have helped align people, processes and technology around customer needs.

Whether you're leading working in technology or data, shaping customer value, or looking to improve business performance, you'll leave with practical insights on how to build momentum, measure success and create lasting value through transformation.

Why attend?

Learn why outcome-led transformation is becoming a priority for organisations across sectors.

Hear real examples of transformation delivering measurable customer and business value.

Gain practical advice on overcoming common challenges and accelerating change.

Discover how to align your organisation around the outcomes that matter most to your customers and members.

Target Audience

Marketing professionals, Data and Technology professionals, Transformation specialists, Financial services

Refreshments/Catering

Tea and coffee on arrival. Food after/during networking session 12-1