Training for frontline staff - understanding disability

Workshop Overview: Creating a welcoming, respectful environment where every customer feels valued is essential. Equally important is ensuring your staff feel confident in their ability to communicate, meet diverse needs, and foster an inclusive atmosphere for all.
Units Covered:

• Understand Disability
• Communication Access and Awareness
• Sensory Processing Disorder Awareness (SPD)
• Guest Speaker
• Q & A.

Why This Workshop Matters: Current challenges include:

• Customers not receiving equitable, patient, and respectful service
• Customers with communication difficulties often face frustration and exclusion
• Customers with sensory challenges struggle with input, causing discomfort and anxiety.

By enrolling in this workshop, your staff will be equipped to:

• Offer inclusive, respectful, and effective support that ensures all customers' needs are met so they feel truly valued
• Tackle challenges with confidence, improving customer satisfaction and fostering loyalty
• Create sensory-friendly environments that elevate the overall customer experience.

What You’ll Learn:

• Discover and understand different types of disabilities
• Explore various physical, sensory, cognitive, and mental health disabilities
• Learn how disabilities can affect individuals differently
• Understand communication challenges and their impacts
• Learn about augmentative communication techniques
• Promote best practices in communication access
• Explore and understand sensory processing and its effects
• Implement sensory-friendly practices
• Get inspired by sensory room achievements
• Learn from professionals and access frameworks for creating sensory room.

Guest Speaker: Lived Experience Perspective. The training will also provide learners with the opportunity to hear firsthand perspectives from people with disabilities, focusing on both positive and negative customer service experiences.
Q & A Session: Our workshop will include ample time for questions and answers.
Our training offers strategies, interactive activities – “See the world from their perspective”, resources, and interactive activities to promote calmness, relaxation, and confidence for all staff and visitors.
Register now to secure your spot and empower your team to make a difference!

Host or Publisher Access Ability Australia