Training for Executive Secretaries

Schedule

Mon Feb 13 2023 at 09:00 am to Fri Feb 17 2023 at 04:00 pm

Location

Devimpact Institute | Nairobi, NA

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This course is aimed at equipping secretaries with the knowledge and skills to perform their functions effectively.
About this Event

About the Course

Executive secretaries play a key role in the smooth sailing of the office functions as they are the first points of contact for visitors accessing the organization and provide vital organizational and administrative support. They usually work for top executives and make certain that executives are equipped with all the necessary information needed to make timely business decisions.


This course is aimed at equipping the secretaries with the knowledge and skills to perform their functions effectively.


Target Participants

This course targets Secretaries, Office Managers, Coordinators and any other professional who seeks to gain skills and knowledge in secretarial functions.


What you will learn

  • Exceptional office management
  • Excellent communication skills and exceptional interpersonal abilities
  • Setting priorities and manage time efficiently
  • Thinking proactively and positively
  • Effective filing and records management systems
  • Managing stocks and stationery supplies
  • Telephone and email management
  • Customer management

Training Duration

Online


7 Days


Classroom-based


5 Days


Course Outline

Overview of The Secretary


Role of secretary in a modern-day organization

Tasks of a secretary/ New trends

Effective functioning secretarial styles

Attributes of a successful secretary

Challenges of a secretary at the workplace

Organizational Skills


Organizing oneself

Organizing the office

Organizing multiple tasks

Organizing meetings

Managing time and setting priorities

SMART goals

Business Communication


Verbal and written communication skills

Professional business writing

Active listening

Cross-cultural communication

Etiquette of e-mail writing

Report writing and proof-reading

Deliver effective presentations

Stress management


Stress management techniques

Identifying your stressors

Formulating a comprehensive stress management plan

Relaxation techniques for keeping the mind and body sharp

Understand the life cycle of stressful thinking

Office Technology


Planners, schedulers, digital assistants

Office ergonomics and set-up

Desk management

Basic Finance and accounting software

Basic secretarial tools and applications

Interpersonal Skills


Personality development

Negotiation skills

Time management

Business etiquette

Body language

Problem-solving techniques and decision making

Planning methodologies

Conflict resolution techniques

Ethics and Professionalism


Office Ethics basic principles

Confidentiality

Managing conflict in the workplace

Maintaining appropriate professional image

Timekeeping and punctuality

Understanding Urgency and importance

Safety & security

Policies and compliance

Information Management


Record management

Filling techniques

Effective filing systems

Storing and retrieving data

Automation of Information flow

Training Approach

This course is delivered by our seasoned trainers who have vast experience as expert professionals in the respective fields of practice. The course is taught through a mix of practical activities, theory, group works and case studies.


Training manuals and additional reference materials are provided to the participants.


Certification

Upon successful completion of this course, participants will be issued with a certificate.


Tailor-Made Course

We can also do this as tailor-made course to meet organization-wide training needs. A training needs assessment will be done on the training participants to collect data on the existing skills, knowledge gaps, training expectations and tailor-made needs.

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Where is it happening?

Devimpact Institute, Trio Complex, Off Thika Road, Near Garden City, Nairobi, Kenya

Event Location & Nearby Stays:

Tickets

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Devimpact Institute

Host or Publisher Devimpact Institute

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