Training for Executive Secretaries
Schedule
Mon Feb 13 2023 at 09:00 am to Fri Feb 17 2023 at 04:00 pm
Location
Devimpact Institute | Nairobi, NA
About this Event
About the Course
Executive secretaries play a key role in the smooth sailing of the office functions as they are the first points of contact for visitors accessing the organization and provide vital organizational and administrative support. They usually work for top executives and make certain that executives are equipped with all the necessary information needed to make timely business decisions.
This course is aimed at equipping the secretaries with the knowledge and skills to perform their functions effectively.
Target Participants
This course targets Secretaries, Office Managers, Coordinators and any other professional who seeks to gain skills and knowledge in secretarial functions.
What you will learn
- Exceptional office management
- Excellent communication skills and exceptional interpersonal abilities
- Setting priorities and manage time efficiently
- Thinking proactively and positively
- Effective filing and records management systems
- Managing stocks and stationery supplies
- Telephone and email management
- Customer management
Training Duration
Online
7 Days
Classroom-based
5 Days
Course Outline
Overview of The Secretary
Role of secretary in a modern-day organization
Tasks of a secretary/ New trends
Effective functioning secretarial styles
Attributes of a successful secretary
Challenges of a secretary at the workplace
Organizational Skills
Organizing oneself
Organizing the office
Organizing multiple tasks
Organizing meetings
Managing time and setting priorities
SMART goals
Business Communication
Verbal and written communication skills
Professional business writing
Active listening
Cross-cultural communication
Etiquette of e-mail writing
Report writing and proof-reading
Deliver effective presentations
Stress management
Stress management techniques
Identifying your stressors
Formulating a comprehensive stress management plan
Relaxation techniques for keeping the mind and body sharp
Understand the life cycle of stressful thinking
Office Technology
Planners, schedulers, digital assistants
Office ergonomics and set-up
Desk management
Basic Finance and accounting software
Basic secretarial tools and applications
Interpersonal Skills
Personality development
Negotiation skills
Time management
Business etiquette
Body language
Problem-solving techniques and decision making
Planning methodologies
Conflict resolution techniques
Ethics and Professionalism
Office Ethics basic principles
Confidentiality
Managing conflict in the workplace
Maintaining appropriate professional image
Timekeeping and punctuality
Understanding Urgency and importance
Safety & security
Policies and compliance
Information Management
Record management
Filling techniques
Effective filing systems
Storing and retrieving data
Automation of Information flow
Training Approach
This course is delivered by our seasoned trainers who have vast experience as expert professionals in the respective fields of practice. The course is taught through a mix of practical activities, theory, group works and case studies.
Training manuals and additional reference materials are provided to the participants.
Certification
Upon successful completion of this course, participants will be issued with a certificate.
Tailor-Made Course
We can also do this as tailor-made course to meet organization-wide training needs. A training needs assessment will be done on the training participants to collect data on the existing skills, knowledge gaps, training expectations and tailor-made needs.
Where is it happening?
Devimpact Institute, Trio Complex, Off Thika Road, Near Garden City, Nairobi, KenyaEvent Location & Nearby Stays:
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