Tourism Readiness Workshop: Essentials in Service Excellence

As we prepare for the opening of the Gordie Howe Bridge, Tourism Windsor Essex Pelee Island is giving Sandwich Town and related businesses the opportunity to take part in this FREE training session to prepare for new visitors by foot, by bike and by car!

Operated by the Ontario Tourism Education Corporation, this training will provide businesses with the tools to deliver outstanding guest and customer experiences.

Key learning outcomes include:

• Compare diverse views of customer service
• Recognize moments of truth and identify first impressions
• Describe service excellence behaviour guidelines
• Understand the communication process and demonstrate the service process
• Demonstrate the service recovery process
• Set an action plan for future customer interaction

Learn to be tourism-ready and provide the best visitor experience possible.

Agenda

1. Customer Experience
2. Moments of Truth
3. Service Behaviour Guidelines
4. Communication
5. Service Process
6. Service Recovery
7. Own the Moment & Action Plan

Light refreshments will be provided. Limited complimentary parking available onsite plus additional paid street parking.

Know what’s Happening Next — before everyone else does.

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Host or Publisher Jason Toner - Tourism Windsor Essex