Third Party Resolution for Managers & Leaders (DUBLIN)

Led by Mary Lou O’Kennedy, founding director of OAK Conflict Dynamics

How to Resolve Conflicts Between Others. It is estimated that managers spend over a third of their time managing conflict and yet most managers do not feel equipped with the tools and knowledge about how to do this well.

The impact of poorly managed conflict can result in low morale, low performance and poor decision making. This can result in a stressful working environment leading to time lost through absenteeism, presenteeism, high turnover and loss of talented staff.

Third Party Resolution (TPR) is a powerful communication tool that helps managers and leaders to resolve workplace conflict. The key to managing conflict is to stop it before it starts or at its lowest level.

This course will teach participants how to proactively manage workplace conflict. Through a combination of classroom discussion around the Necessary Knowledge to understand and solve conflict and classroom skills training, participants will learn and practice a unique communication tool that can be used in all workplaces to de-escalate conflict.

TPR is a unique option because it produces better decision making and collaboration, not just compliance. Third-Party Resolution is a template with which you can apply using your current skills, once you understand the tool. It can be learned in this one-day programme and is suitable to use in every workplace. It is estimated that 90% of interpersonal conflicts can be resolved using this tool.

While TPR is a stand-alone workshop, it is complementary and will build upon the knowledge and skills learned in the OAK Effective Conflict Management course which is delivered within the Safe to Create training programme.

TPR is a tool of the Mediation Training Institute (MTI) in Eckerd College, Florida. This course is delivered in partnership with OAK. Each participant will receive an MTI workbook and certificate of completion.

There are just 18 places available on this course, so do apply quickly if you are interested.

It’s wonderful that the course focused on our own values and behaviours. Having the Conflict Dynamics Profile was very insightful and the half hour feedback session post event was very beneficial. I liked that it was in-person and we got to meet others from the creative sector and hear their perspectives. - Catherine Harte, 2025 workshop participant

WHEN: 9.30am-5pm, Tuesday 24 March 2026

COST: €50* per person (includes tea and coffee).

*A limited number of training fees bursaries are available for freelance artists, arts & creative workers to cover the cost of this course. Places will be offered based on eligibility ​and on a first come first served basis. Please outline your request for a fees bursary on our Training Requests Form.

Safe to Create is delighted to offer a limited number of travel and/or accommodation bursaries to participants based outside the host city as necessary. Applicants must be resident on the island of Ireland. Please outline your request for a travel/accommodation bursary on our Training Requests Form.

Safe to Create is delighted to cover any necessary access costs to support attendance and full participation in the workshop. Please outline your request in our Access Requests Form. Alternatively, please email: [email protected] or call 01 6704906.

As part of the workshop booking process, we will ask you 5 questions about your role, your sector and where you are based. This ensures that we are reaching individuals in the arts and creative sectors and helps further tailor our workshops to who’s in the room.

We kindly ask that you take a moment to complete the questions.

We’re proud to offer the Safe to Create suite of training workshops at little or no cost to attendees. However, these sessions do require significant resources to run, so we sincerely appreciate your commitment to attending once a place has been reserved for you. If you are unable to attend a training workshop you have signed up for, please notify us as soon as you can so we can offer the place to the waitlist.

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Host or Publisher Safe to Create / Irish Theatre Institute