The UX of Finance
About this Event
💸 The UX of Finance 💸
From everyday banking to mortgages and investing, financial technology has transformed how we manage, move and think about money. At the heart of it all is great UX — making these products intuitive, transparent and empowering.
Join Ladies that UX Manchester on Tuesday 14th July for an evening of lightning talks from designers working across financial services, sharing personal experiences, real stories, and practical insights from designing in a space where trust, regulation, and user needs intersect.
The Myth of the 'Quick Win': Learnings from when simple changes become complicated
Faye Littlewood (she/her), Lead UX Designer at interactive investor (https://www.linkedin.com/in/fayelittlewood/)
A real UX case study from Faye's work on Cash Actions at interactive investor: a customer-backed improvement that looked straightforward at first, but became more complex once it touched a high-impact area of the product. Expect honest, practical lessons on communication, shared understanding, and why messy projects can still lead to better decisions.
What I Wish I'd Known
Geethu Tom (she/her), UX Designer at Lloyds Banking Group (https://www.linkedin.com/in/geethu-tom/)
Geethu will take us on a candid look back at her first two months in a new UX role at a fintech company — the assumptions she got wrong, the lessons she learned too late, and the practical changes she'd make if she could start again. A must for anyone starting out in fintech UX, or thinking about making the jump.
I became a 'finance bro': Taking a chance by designing for a 'boring' industry
Kate Gair (she/they), Senior UX Designer at interactive investor (https://www.linkedin.com/in/kate-gair)
What happens when a UX designer steps into an industry that’s often labelled as 'boring' - and is also perceived as being deeply traditional, risk-averse, and male-dominated? Kate will share their personal experience of embracing that challenge: entering the finance industry not only as a designer, but as a non-binary person navigating spaces where both UX and diverse perspectives are still finding their footing. This is not a story about breaking into a glamorous industry. It’s about staying in one that isn’t - and transforming it anyway.
Frontline Insights: Customer Research Through Frontline Teams
Jamie Dickinson (he/him), Lead Product Designer at Mojo Mortgages (https://www.linkedin.com/in/dicko/)
At Mojo Mortgages, their most valuable customer insights don't come from usability testing or interviews; they come from their mortgage advisors. Jamie will share how they work with frontline teams to validate ideas and uncover deep, honest insight into what customers actually need and respond to, why this overlooked source of research is often more powerful than traditional methods, and how other finance and fintech teams can start doing the same.
🕕 Schedule
6:00pm — Doors open: food, drinks and networking
6:30pm — Talks begin
~7:15pm — Short break
8:00pm — Talks end, chatting and networking continues
8:30pm — Doors close
📍Location:
interactive investor - 201 Deansgate (https://maps.app.goo.gl/xEb6AxQeLd3bnWgz9)
🙌 A huge thank you to our sponsor, interactive investor (https://www.ii.co.uk/)
interactive investor (ii) is an award-winning investment platform that puts you in control of your financial future. For a simple, flat monthly fee they provide a secure home for your pensions, ISAs and investments. With over 500,000 customers, they have been helping investors achieve the best future for their money for over 30 years.
Photography & Social Media Notice:
Please be aware that photography will take place during this event. The images captured may be shared on our website and social media channels.
If you do not wish to be photographed, please inform a member of the organising team when you arrive so we can accommodate your preference.
We will make every reasonable effort to respect your request.
Where is it happening?
Event Location & Nearby Stays:
GBP 0.00
