The SWAS Ultimate Experience Journey Mastermind

The SWAS Ultimate Experience Journey Mastermind is an intimate, in-person working experience where we apply the Service With A Smile (SWAS) Five Touchpoints to your customer experience journey in real time.

This gathering is intentionally limited to just 12 seats to ensure depth, clarity, and meaningful interaction. These coveted spots provide exclusive in-person access to Kylie Rae Fitzgibbons and a facilitated environment built for action, not passive listening.

• Meet & mingle
• Guided workbook time
• SWAS Five Touchpoints in action
• Reflection and “mirror moments”
• Applied experience design
• Snacks & hospitality touches

This is not a keynote or conference. It is an interactive, action-driven environment where you will map your journey, identify gaps, and elevate how you serve and connect.

• A defined Customer Experience Journey Map
• Understanding of the SWAS Five Touchpoints
• Awareness of what’s working and what needs refinement
• Practical next steps to elevate service and connection
• Shared language for team alignment
• Community, clarity, and direction

• Leaders & founders
• Client-facing professionals
• Hospitality & service teams
• Customer success, sales, and operations
• Anyone who cares about experience

Solo attendees are welcome, and teams are encouraged to attend together to align on their journey in real time.

Know what’s Happening Next — before everyone else does.

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Host or Publisher Kylie Rae Fitzgibbons