The Power of an Apology

Schedule

Thu Oct 06 2022 at 06:30 pm to 09:00 pm

Location

Baker Community Center, St. Charles Park District | Saint Charles, IL

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Program: The Power of an Apology
Speaker: Kathleen L. McFadden, Ph.D.
When: 6:30 pm Networking, 7:00 Program
Where: Baker Community Center, lower level, 101 S Second St, St Charles, IL 60174
THE POWER OF AN APOLOGY
One of the hallmarks of personal power is the ability to apologize. According to Dr. Harriet Lerner, author of Why Won’t You Apologize, "I’m sorry" are the two most important words in our language. Dr. Kathleen McFadden, professor of Operations at Northern Illinois University, will provide insights from Dr. Lerner’s book including how to give and receive an apology; how to listen non-defensively, and how to give constructive feedback in a way that makes it easier for the other person to offer a heartfelt apology. McFadden will also share her own apology checklist, which is drawn from not only Dr. Lerner’s research but also from synthesizing a variety of sources.
Dr. Kathleen McFadden
Board of Trustees
Professor and Dean’s Distinguished Professor of Operations
Management and Information Systems
Northern Illinois University
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Where is it happening?

Baker Community Center, St. Charles Park District, 101 S 2nd St,Saint Charles,IL,United States

Event Location & Nearby Stays:

AAUW Batavia, Geneva & St. Charles

Host or Publisher AAUW Batavia, Geneva & St. Charles

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