The New Leader of Managers

Do you own or operate multi-unit restaurants? Do you crave cutting-edge insights about modern foodservice management? Hosted at Florida International University's Chaplin School of Hospitality & Tourism Management, join us January 16-20, 2023 for this expert-driven masterclass in multi-unit management.

• Multi-Unit Trends & Tours: Hear leading perspectives on emerging restaurant trends, and see innovations firsthand during guided tours of American hot spots.
• A.I., Automation & Technology: Gain best-practices and next-practices for mobilizing people, processes, and the modern technologies that can keep you moving forward.
• Customer Experience Management: Collect tools and techniques for marketing, measuring, and managing profitable customer experiences.
• Leadership, Management & Motivation: Receive frameworks and formulas to elevate your leadership, with targeted focus on skills critical for successful multi-unit management.

This unique program is thoughtfully delivered by a team of experienced leaders in hospitality.

• is a renowned expert in the field of multi-unit restaurant and brand management. He has extensive leadership experience in operations, education, and sales. He is also an award-winning author and an entrepreneur.
• is a leading foodservice all-rounder. Internationally experienced with South African roots, he is now living and working in Germany and London as an EATrepreneur, producer, consultant, food scout, and journalist.
• is Faculty Director of Bacardi Center of Excellent, where he works directly with industry and academia to create innovative solutions for operational training, concept development, and educational resources.
• is a service scientist, best-selling author, and award-winning hospitality executive. Leveraging his experience with innovative brands like Disney and The RItz-Carlton, Alec helps teams design and deliver five-star services.

Participants will enjoy:

• 4 days of classroom instruction from industry experts and special guests
• A full-day food tour of Miami multi-units
• Catered lunches and breaks each class day
• Premium hotel accommodations with breakfast
• Walkable access to luxurious Aventura Mall

Eventbrite accepts a variety of payment methods. For additional options, contact Christopher Muller at [email protected].

Reservations cancelled before December 1, 2022 will receive a 50% refund. No refund will be issued for cancellations after that date.