The Experience Advantage: How Leading Wichita Brands Win with CX

Customer expectations have never been higher.

Today’s brands aren’t just competing on product or price. They’re competing on experience. From first impression to long-term loyalty, every touchpoint matters.

Join AMA Wichita for The Experience Advantage: How Leading Wichita Brands Win with CX, a dynamic panel discussion featuring local marketing leaders who are shaping the customer journey in powerful ways.

You’ll hear from:

• Clara Miller, Growth and Transformation Leader, Heartspring
• Megan Neises, Director of Brand Experience and Operations, LodgeWorks
• Adam Mott, Sr. Manager of Marketing, Textron Aviation

AMA Wichita Board President Devon Stein will guide a discussion around how today’s leading brands are designing experiences that drive loyalty and long-term growth.

Together, they’ll explore:

• How leading brands are prioritizing customer experience
• The connection between CX and marketing strategy
• Mapping and optimizing the customer journey
• Turning customer insights into action
• Building loyalty through intentional, consistent experiences

You’ll gain real-world insights and practical takeaways from marketers navigating evolving customer expectations right here in Wichita.

Whether you're refining your brand strategy or rethinking your customer journey, this conversation will leave you with new ideas, fresh perspective, and actionable inspiration.

Come ready to listen, learn, and engage. You'll walk away thinking differently about the role experience plays in your marketing success.

Know what’s Happening Next — before everyone else does.

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Host or Publisher AMA Wichita