The Evolution of CX With UJET With Brandon Knight and Anand Janefalkar
Schedule
Wed Jul 28 2021 at 02:00 pm to 02:30 pm
Location
Marriott Marquis San Diego Marina | San Diego, CA
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Despite all of the marketing hype, the vast majority of customer journeys and experiences are still fundamentally broken remnants of a bygone era, managed by software designed decades ago for voice-only call centers.Traditional omnichannel strategies are irrelevant for modern, smartphone-centric consumers, who are needlessly forced to switch channels, introducing latency, frustration, and complexity that thwart efforts to improve the customer experience.
Join Brandon Knight as he interviews Anand Janefalkar, UJET founder, to discuss how tech-forward industries like IoT, On-Demand Delivery, eCommerce, and Home Automation are retooling for this new modality, embedding and blending voice and digital channels to orchestrate and deliver more seamless, contextual, and natural experiences - and why traditional industries like Healthcare and Finance are quickly following suit.
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Where is it happening?
Marriott Marquis San Diego Marina, 333 West Harbor Drive, San Diego, CA 92101, United StatesEvent Location & Nearby Stays:
