The Customer Experience Conference - Manchester

Schedule

Tue Nov 11 2025 at 08:30 am to 09:30 am

UTC+00:00

Location

Pendulum Hotel | Manchester, EN

Advertisement

Deliver Stand-Out CX That Converts, Retains & Delights:


Insight-Led Customer Experience Strategies Which Harness AI-Driven Innovation, Hyper-Personalisation & Seamless Journeys To Win Loyalty, Deepen Engagement & Accelerate Growth


View The Full Programme >> https://thecustomerconference.com/view-the-programme


Where the UK’s top CX, digital, data and customer leaders unite for a one-day showcase of innovation, strategy and transformation.


Featuring 25+ speakers from Tesco, Nationwide, Ryanair, Lloyds Banking Group, Unilever, Nestlé Europe, Virgin Red, TikTok, and more, this brand-new Northern edition of the renowned Customer Experience Conference reveals how leading organisations are:


  • Harnessing AI, automation & analytics to personalise journeys at scale
  • Proving ROI through smarter CX metrics & measurable impact
  • Designing seamless omnichannel strategies to meet rising expectations
  • Blending tech & empathy to deliver human-centric experiences
  • Building a culture of customer-first innovation across every team


🟥 New For 2025: Manchester debut after 10 years of success in London

🟥 3 Interactive Panels, Peer Discussion Zones & ‘Ideas Into Action’ Wrap-Up

🟥 25+ CX Leaders from retail, banking, travel, finance, tech & more


11 November 2025 | Pendulum Hotel, Manchester

Book Before Next Thursday, 3 July and Save £220


Speak, Sponsor Or Exhibit – Contact Us:


📞 +44 (0)20 3479 2299

📧 General Info: [email protected]

📧 Media Enquiries | Callin Klopper: [email protected]

Advertisement

Where is it happening?

Pendulum Hotel, Sackville St, Manchester M1 3BB, United Kingdom, Manchester

Event Location & Nearby Stays:

Icon
Know what’s Happening Next — before everyone else does.
Global Insight Conferences

Host or Publisher Global Insight Conferences

Ask AI if this event suits you:

Discover More Events in Manchester

Jane Remover
Mon, 10 Nov at 07:30 pm Jane Remover

Band On The Wall

ENTERTAINMENT MUSIC
Between Friends
Mon, 10 Nov at 07:30 pm Between Friends

Manchester Academy

Foundations For The Future
Tue, 11 Nov at 12:00 am Foundations For The Future

Boss Design Manchester Showroom

Sacred Sister Circle \u2728
Tue, 11 Nov at 08:00 am Sacred Sister Circle ✨

Transmute Studio

HEALTH-WELLNESS ART
Grow your sales: Unlock Your Data
Tue, 11 Nov at 09:30 am Grow your sales: Unlock Your Data

Natwest Accelerator Manchester Hub

WORKSHOPS
Understanding the Key Components of a Successful Pitch Deck
Tue, 11 Nov at 09:30 am Understanding the Key Components of a Successful Pitch Deck

Manchester

WORKSHOPS BUSINESS
The Future of Autonomous Space Robotics Workshop
Tue, 11 Nov at 10:00 am The Future of Autonomous Space Robotics Workshop

Manchester Museum

WORKSHOPS CONTESTS
Intergenerational Climate Caf\u00e9
Tue, 11 Nov at 01:00 pm Intergenerational Climate Café

Manchester Museum

4 Day PMP Program In-Person Training | Manchester, ENG
Sat, 16 Aug at 09:00 am 4 Day PMP Program In-Person Training | Manchester, ENG

Regus - Manchester King Street

WORKSHOPS NONPROFIT
PMP Pass Guarantee In-Person Training | Manchester, ENG
Sat, 16 Aug at 09:00 am PMP Pass Guarantee In-Person Training | Manchester, ENG

Regus - Manchester King Street

WORKSHOPS NONPROFIT
Change Management \u2013 Change Matters | 1 Day Workshop in Manchester
Tue, 09 Sep at 09:00 am Change Management – Change Matters | 1 Day Workshop in Manchester

For venue details, reach us at [email protected]

WORKSHOPS
Unlocking AI's Potential for Business Growth
Wed, 22 Oct at 09:00 am Unlocking AI's Potential for Business Growth

PwC LLP

BUSINESS
The Manchester Recruitment Leader Summit 2025
Wed, 22 Oct at 09:30 am The Manchester Recruitment Leader Summit 2025

JMW Solicitors LLP

BUSINESS JOB-FAIRS
October Connect and Collaborate - Manchester
Wed, 22 Oct at 10:00 am October Connect and Collaborate - Manchester

The Midland

Wed, 22 Oct at 10:00 am New Curriculum & Assessment SOP : UK Quality Code Workshop - Manchester

Global Banking School (GBS) Universal Square Manchester Campus

WORKSHOPS
Business & Startup Networking in Manchester
Wed, 22 Oct at 06:00 pm Business & Startup Networking in Manchester

The Alchemist Spinningfields

BUSINESS TRIPS-ADVENTURES
Manchester Network: Tech Startups, Professionals & Investors Connect Event
Wed, 22 Oct at 06:00 pm Manchester Network: Tech Startups, Professionals & Investors Connect Event

The Alchemist Spinningfields

BUSINESS PHOTOGRAPHY
The Deep Blue
Wed, 22 Oct at 07:30 pm The Deep Blue

YES

ADMT
Wed, 22 Oct at 07:30 pm ADMT

Manchester Academy

In-house Recruitment Leaders Conference, Manchester 2025
Thu, 23 Oct at 09:00 am In-house Recruitment Leaders Conference, Manchester 2025

The Lowry Hotel

BUSINESS CONFERENCES

What's Happening Next in Manchester?

Discover Manchester Events