The Conflict Solution Kit for Managers with Sierra DeSalvia

This hands-on session equips managers with practical conflict-management and de-escalation techniques they can use directly with employees and adapt to coach staff who interact with clients. Attendees will learn simple high-impact skills you can teach quickly, model in the moment, and embed into everyday practices — so managers leave ready to support their teams and reduce escalation, whether the tension is internal or client-facing.

About the Presenter
With an education in Peace and Conflict Studies, Sierra DeSalvia served as a case manager, mediator and conflict resolution trainer in Baltimore, Maryland, handling cases and leading training in nonprofits, courts, prisons, public housing, and schools. She was honored to be ranked among the best mediators in the Maryland, Virginia, and DC area. As Northern California Program Director Sierra led leadership training for Emerge, an organization dedicated to training women to run for office graduates include the Lieutenant Governor of California, Senators, Assemblymembers, mayors, judges, attorneys and many nonprofit leaders. The approach Sierra is trained in is people driven, meaning those closest to the problem are always the ones with the solution.

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Host or Publisher Human Services Coalition