The Conflict Lab: Fresh Strategies for Difficult Conversations at Work

Conflict at work is changing.

A YouGov poll commissioned by Acas found 2 in 5 workers say workplace conflict is rising, with Acas handling 117,000 disputes in 2024–25, the highest since the pandemic.

Employers are facing a new wave of tensions:

• Resourcing challenges and stalled projects
• Intergenerational differences
• Polarised views on AI, ethics, and global events
• Disengagement in classic forms of workplace consultation
  The Greater London Authority's (GLA) Mayor of London’s Good Work Standard, and The Liminal Space invite you to a high-impact, interactive session designed for today’s leaders: The Conflict Lab.
  Using The Liminal Space's unique behavioural insight, structured experimentation approach and immersive storytelling techniques, The Conflict Lab offers a safe, creative space to explore real-world tensions and practice constructive responses. 
  You’ll leave with:
  
• Confidence to hold difficult conversations that don’t go by the script
• Practical tools to keep staff engaged, heard, and motivated
• Strengthened emotional literacy to recognise the dynamics beneath the words and keep conversations productive.
• Shared insight from London employers navigating similar challenges
  

What to expect

● Interactive scenarios and rehearsals

● Practical toolkits for difficult conversations

● Peer exchange with fellow Good Work Standard employers

● Expert facilitation from The Liminal Space and Dr. Raúl Chávez

Audience
Open to HR professionals, founders, executives, and people leaders from London employers of all sizes.

Accessibility

Please do not hesitate to get in touch with the team at [email protected] if you have any accessibility requirements.

City Hall is located at the Royal Docks. The nearest stations are: Royal Victoria (DLR), Royal Docks (cable car), West Silvertown (DLR), Custom House (Elizabeth Line, DLR), Canning Town (Jubilee line). Click for more information on accessibility at City Hall.

Light refreshments will be provided, please include dietary requirements when booking your place.

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Host or Publisher The Mayor of London's Good Work Standard