The Art Of No

Held in the Board Room at Volunteer Victoria, this fun, engaging, and useful session focuses on differing strategies for when you have to tell someone they are not going to get what they want. This can apply to volunteers having to tell clients “no", supervisors having to tell volunteers “no", and just generally in everyday situations when you can’t, or don’t want to say, “yes". Participants will explore boundary setting, three types of “no”, how/when to use them, and what to do after the “no”.

Participants will:

• Learn different ways to say “no”

• Define types of “no”

• Explore Cultural aspects of “no”

• Develop boundary setting tools/skills

• Build a strategy for responding to defensiveness

• Understand how to follow-up after the “no”

ABOUT YOUR TRAINER:

Lane Sherman is a trainer, speaker, and consultant working primarily with change, leadership development, and systems/processes/tools for building healthy organizations. Lane has an MA in Leadership and Training from Royal Roads University, is a certified mediator (JIBC), and is the author of “The Keys to Collaboration; How to build a great team or fix the one you’ve got”. Lane primarily works in both the public and private sectors however throughout his 20+ year career he has offered his time to support non-profit organizations delivering important services in our communities. He is currently working with Seniors Serving Seniors, a Victoria-based non-profit organization, as their Volunteer Education Coordinator

Host or Publisher Volunteer Victoria