Telephone Debt Collection Workshop in Auckland

Schedule

Fri, 27 Jun, 2025 at 09:00 am to Tue, 16 Dec, 2025 at 05:00 pm

UTC+12:00

Location

For venue details, reach us at [email protected] | Auckland, AU

Advertisement
Learn effective phone techniques to recover debts professionally, handle objections, and maintain positive customer relationships.
About this Event

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount

Course Overview:

This one-day program is specifically designed for debt collection call center agents and credit department staff who interact with customers dealing with overdue or outstanding debts.

The course introduces best practices and negotiation techniques tailored to help collection staff handle difficult collection conversations with professionalism. By the end of this course, participants will have a greater ability to effectively engage with debtors and successfully collect overdue debts.

Target Audience:

This course is ideal for:

  • Debt collectors
  • Call center agents handling debt collection calls
  • Credit department staff

Learning Objectives:After completing this course, participants will be able to:

  • Follow a structured, step-by-step debt collection call process.
  • Increase confidence when handling challenging collection calls.
  • Understand and practice effective debt collection techniques.
  • Master best practices in debt collection conversations and negotiations.

Prerequisites:

No formal prerequisites are required.

Course Materials:

Participants will receive:

  • A course manual with presentation slides
  • Reference materials to support their learning.

Technical Requirements:

For eBooks:

  • Internet access for downloading the eBook.
  • Laptop, tablet, smartphone, or eReader (excluding Kindle).
  • Adobe DRM-supported software (e.g., Digital Editions, Bluefire Reader).
  • Instructions for downloading and activating the eBook will be provided.

Certification:

Upon completing the training, You will receive a Course Completion Certificate from Leadflake.

©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.


Agenda
Module 1: Introduction to Debt Collection

Info: ● The essential attitude, skills, and knowledge of a successful debt collector.
● Overview of the four different types of debtors.
● Understanding the debt collection account fact sheet.


Module 2: The Debt Collection Call Process

Info: ● Step-by-step guidance for executing a successful debt collection call.
● How to handle debtor stalls, objections, and debt disputes.
● Developing the right mindset for a successful debt collection agent.


Module 3: Debt Collection Best Practices and Techniques

Info: ● The “Close Out” technique for concluding calls effectively.
● Strategies for debt collection negotiations.
● Top 10 telephone debt collection best practices and techniques.


Advertisement

Where is it happening?

For venue details, reach us at [email protected], PH: + 61(0) 2 80155605, Auckland, New Zealand

Event Location & Nearby Stays:

Tickets

NZD 576.15 to NZD 838.23

LeadFlake

Host or Publisher LeadFlake

It's more fun with friends. Share with friends

Discover More Events in Auckland

Praise & Worship Concert
Sat, 06 Sep at 08:00 am Praise & Worship Concert

40 Bronzewing Tce, Unsworth Heights, Auckland, New Zealand 0632

ENTERTAINMENT CONCERTS
Vegan Potluck - Auckland Central
Sat, 06 Sep at 08:30 am Vegan Potluck - Auckland Central

Gribblehirst Community Hub Trust 5 Cabbage Tree Swamp Drive, Sandringham, 1025

FOOD-DRINKS POTLUCK
NZIFF Presents: IT'S NEVER OVER, JEFF BUCKLEY (2025)
Sat, 06 Sep at 08:30 am NZIFF Presents: IT'S NEVER OVER, JEFF BUCKLEY (2025)

Hollywood Avondale

ENTERTAINMENT MUSIC
New Found Sound
Sat, 06 Sep at 08:30 am New Found Sound

The Tuning Fork

ENTERTAINMENT MUSIC
\u0911\u0915\u0932\u0902\u0921\u091a\u093e \u0930\u093e\u091c\u093e \u0968\u0966\u0968\u096b
Sat, 06 Sep at 09:00 am ऑकलंडचा राजा २०२५

Shri Shirdi SaiBaba's Mandir

NONPROFIT
AB\u2019s vs Die Bokke Watch & After party
Sat, 06 Sep at 09:00 am AB’s vs Die Bokke Watch & After party

The Kingslander

PARTIES SPORTS
Anondomela 2025
Sat, 06 Sep at 09:00 am Anondomela 2025

Western Springs Garden Community Hall

FESTIVALS FOOD-DRINKS
Goddess Temple Full Moon Ritual
Sat, 06 Sep at 09:00 am Goddess Temple Full Moon Ritual

Greenhithe,North Shore,Auckland

ART
FREE WEBINAR: Melbourne Property Outlook ~ To Buy Or Rent In Melbourne?
Mon, 28 Oct at 07:00 pm FREE WEBINAR: Melbourne Property Outlook ~ To Buy Or Rent In Melbourne?

Auckland

VIRTUAL WORKSHOPS
Sat evening yoga - Koha based
Sat, 30 Nov at 05:00 pm Sat evening yoga - Koha based

26 Mayfair Place

HEALTH-WELLNESS YOGA
Te Atatu South Repair Cafe
Fri, 07 Feb at 05:00 pm Te Atatu South Repair Cafe

Te Atatū South

FOOD-DRINKS
Grey Lynn Repair Caf\u00e9
Sat, 08 Feb at 11:00 am Grey Lynn Repair Café

Auckland Unitarian Church

NONPROFIT
Onehunga Repair Caf\u00e9
Sat, 08 Feb at 11:00 am Onehunga Repair Café

Onehunga Community Recycling Centre

Manurewa Repair Caf\u00e9
Sat, 15 Feb at 11:30 am Manurewa Repair Café

Nathan Homestead

Repair Caf\u00e9 New Lynn
Sat, 22 Feb at 11:00 am Repair Café New Lynn

New Lynn Community Centre

CBD Repair Caf\u00e9
Sat, 22 Feb at 11:00 am CBD Repair Café

Te Matawai (Waitapu)

NONPROFIT
SpinPoi Class
Wed, 05 Mar at 01:00 am SpinPoi Class

Titirangi Community House

WORKSHOPS HEALTH-WELLNESS
Telephone Debt Collection Workshop in Auckland
Fri, 27 Jun at 09:00 am Telephone Debt Collection Workshop in Auckland

For venue details, reach us at [email protected]

WORKSHOPS
Power BI for Business Users Training in Auckland
Fri, 27 Jun at 09:00 am Power BI for Business Users Training in Auckland

For venue details, reach us at [email protected]

WORKSHOPS
Cyber Security Overview Workshop in Auckland
Fri, 27 Jun at 09:00 am Cyber Security Overview Workshop in Auckland

For venue details, reach us at [email protected]

WORKSHOPS BUSINESS

What's Happening Next in Auckland?

Discover Auckland Events