Telemarketing Training

Course Overview

At the beginning of the course, we will have a conversation about our potentialities. Participants will be given the chance to describe their ambitions, and begin a plan to realise them.

Topics covered in this course

Verbal Communication

Practice your sales skills and turn every phone call into a win. What does the customer feel when they call your organisation? What could the service experience be like?

Delighting Customers

Today we’ll look at how the language you use can help you to sell more by using powerful words. Learn how to sell so that you really connect with your customer.

Exceptional Techniques for Telephone Sales

Learn great tactics to turn phone calls into sales opportunities! Keep enthusiasm up, as you establish rapport with new prospects. Memory tricks for remembering names will help develop relationships into sales.

Establishing Trust

The participants will cover the methods, for establishing trust between the parties, to maintain a respectful environment for open dialogue. In the discussion, we will examine the methods, for establishing trust between parties.

It's more than a passing phase.

This session would be a useful resource for salespersons willing to learn some tips about selling and entering the industry. The session will focus on sharing some techniques to enter a conversation by considering negotiation styles and fascinate others in achieving the ultimate goal through professionalism. It will helpful salespersons approach any sales situation with confidence.

The importance of communication.

From this experience learners will improve their listening skills. Improve their questioning abilities. Improve their ability to understand. Improvise questions in any topic-questioned.

Crafting your dialogue.

With those tools created, participants are now ready to compose a killer script they can use in most sales scenarios. They have sharpened up their sword. Now it’s time to learn to wield it.

Preparing for calls.

Conversation that really works gets underway before the event. This seminar will focus on the pieces, the preparatory work needed for phone calls.

Making the most of voicemail and callbacks.

Participants will learn how to use voice mail technology to its best advantage and prevent wastage.

Follow Up Session

This session will explore strategies that will help ensure you are getting the most out of your calls. Tap your hidden potential. Participants will learn how to guarantee that they don’t miss a beat and stay a step ahead.

Closing the Deal

In this closing session you will learn tips for asking (hanging in there till you get the request) and closing (hanging in there until you get the sale)! Don’t miss this opportunity to gain winning ideas in obtaining that sale!

Course Conclusion

After having learned and gained knowledge for a day, the participants can use this to ask questions and to shape a suitable plan, for their next journey.

Host or Publisher Paramount Training & Development Brisbane