Systems Thinking for Smarter Problem Solving - 1 Day Course in Ottawa

Group Discounts:

• Save 10% when registering 3 or more participants
• Save 15% when registering 10 or more participants

Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included

This workshop helps professionals break away from linear thinking and learn to understand how systems, people, processes, and structures interact. Participants will learn to analyze root causes, avoid unintended consequences, and make more informed decisions. Through discussions, models, case explorations, simulations, and reflective exercises, the session encourages a mindset shift from isolated problem-solving to holistic, systems-level awareness.

Learning Objectives

By the end of this workshop, you will be able to:

• Identify how systems, processes, and people interact
• Recognize root causes rather than treating symptoms
• Map workflows and analyze system dynamics
• Predict the ripple effects of decisions
• Apply systems thinking to solve real operational problems
• Use structured tools to improve decision-making

Target Audience

• Project managers & PMO teams
• Operations, quality, and process improvement professionals
• Business analysts, consultants, and planners
• Engineering & technical professionals
• Anyone involved in problem-solving across teams or structures

Why Choose This Course?

In today’s complex organizational environments, solving problems requires a mindset that sees connections, not just tasks. Systems thinking equips professionals to identify root causes, prevent unintended consequences, and make decisions that create long-term positive outcomes. This workshop provides practical frameworks and visual tools that can be applied immediately to real work situations.

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Want to train your entire team?

We offer customized in-house sessions designed to help teams build a shared systems-thinking mindset. This ensures everyone understands how decisions in one area impact results across the organization. In-house delivery supports collaborative problem-solving, alignment, and better cross-functional communication.

📧 Contact us today to schedule a customized in-house, face-to-face session:

Info: • What makes a system different from tasks and processes
• Understanding interconnectedness and patterns
• Identifying system boundaries and elements
• Icebreaker Activity

Info: • Visualizing workflows and relationships
• Recognizing dependencies and system constraints
• Using diagrams to uncover hidden structures
• Activity

Info: • Understanding feedback loops
• Identifying reinforcing vs. balancing patterns
• Avoiding short-term solutions that create long-term issues
• Role Play

Info: • Case patterns in operations, projects, teams, and markets
• Identifying leverage points for influence
• How small shifts create large positive impact
• Case Study

Info: • Scenario-based decision-making
• Forecasting outcomes before acting
• Managing trade-offs and ripple effects
• Simulation Exercise

Info: • Collective insight and multi-perspective thinking
• Group modeling of problem scenarios
• Avoiding biases with structured collaboration
• Group Brainstorm Activity

Info: • Translating systems tools into workplace routines
• Setting up triggers for reflective thinking
• Building your systems thinking practice
• Action Plan Review

Know what’s Happening Next — before everyone else does.

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