Supervisors Toolkit III: Conflict Management

Supervisors and managers face and resolve problems that stem from conflict every day. Supervising employees with different personalities and work approaches can create confusion, disagreements, and conflict. Therefore, resolving internal conflicts with individuals or between team members is a key skill for today’s supervisor. Addressing conflict early supports high levels of performance at the individual and team level.

This workshop provides attendees with a process for having challenging conversations and honing supervisory skills. The focus is on learning and practicing the steps necessary for providing constructive feedback and resolving conflicts that show up in the workplace.

Learning Objectives:

• To provide skills to give constructive feedback in a way that builds trust, promotes problem solving, performance improvement and results.
• To provide skills for resolving conflict that is getting in the way of team performance and the ability to produce results.

Host or Publisher The Personnel Perspective