Strategic Response to Crisis 2 Day Course

Strategic Response to Crisis

Join us for an event that will delve into the art of handling crises with finesse. Learn from industry experts and gain valuable insights on navigating challenging situations effectively.

Knowing what sequence of crisis intervention processes to use for which individuals or groups, at what times, and under what circumstances is crucial to all effective early intervention programs. The course will present essential information for the assessment of both crisis situations and the effects of critical incidents on people involved in those situations. Learn to create an effective plan of action to assist those in crisis and complete a series of exercises designed to sharpen assessment and crisis planning skills. Strategic planning and tactical decision-making are emphasized, as are rationales for choosing one set of crisis intervention processes over another.

This course builds confidence that crisis interventionists will make the right choices of interventions for the populations they are assisting under specific circumstances. This course requires previous training and experience. ICISF’s “Group Crisis Intervention” and “Individual Crisis Intervention and Peer Support” should be viewed as prerequisites.

Course Highlights

• Strategic planning as it applies to crisis intervention

• National Incident Management System and crisis intervention

• Elements of Effective Planning

• Steps in Developing the Plan

• The planning process in assessing target populations

• Determining the type, timing, and resources necessary

• Assisting large numbers of people involved in a crisis

• The most important crisis intervention tactics

• Managing a complicated or large-scale crisis event

Fran Graham has extensive crisis management experience in her home country of England, the United States, and internationally in both crisis deployments and crisis management instruction. With an extensive background in Law Enforcement, Community Emergency Response Training, International Disaster Relief, Fire and Police Chaplaincy, Critical Incident Stress Management, and the medical field, she provides a wealth of knowledge and expertise that she uses to support those in crisis and psychological trauma.

Fran has worked in several nations as an interventionist, educator, and consultant for both governmental and non-government agencies, to establish emotional health intervention support systems in times of war, refugee crises and following natural disasters. She serves individuals, groups, crisis response teams and communities, and has trained and deployed with multijurisdictional Critical Incident Stress management (CISM) and Peer Support teams with public fire & law enforcement agencies and faith-based chaplaincy programs, for whom she was a key author for written policies and operations guidelines which have been used nationally. She also works with multiple fire and police agencies, hospitals, and corporations in the United States as a consultant, instructor, and team member, to implement strategies of resilience to trauma for first responders actively working in the field.

As a published author and well-respected instructor in her field, she trains others to provide critical incident stress management support, emotional and spiritual care, to anyone in need. She has led emotional trauma specialist and disaster response teams through large- and small-scale crisis deployments such as the Oso & Montecito mudslides, Hurricane Sandy, and the Marysville Pilchuck High School shooting, and more recently, the war crisis in Ukraine. She also serves key government leaders in Europe who are actively seeking ways to rebuild the mental and emotional health following the huge influx of refugees. Her unyielding faith and passion has and will continue to guide our fellow human beings to acknowledge, manage, and process the serious and unforeseen impacts of crisis and trauma.

Fran’s command presence is eloquent, and profoundly personal that resembles a soulful conversation with a wise friend, even when she is speaking to communities, governments or teaching international courses. Her unending strength and faith to guide those in crisis is nothing short of inspiring. Fran's passion is to bring comfort amid deep pain, and to equip others with the necessary skills to recognize the signs and symptoms of their own acute stress or trauma. She empowers them to take responsibility for themselves, by implementing excellent, holistic, and proven, personal, self-care habits, to aid healing. Her extensive experience provides a wealth of knowledge and expertise that she uses to support those in crisis and psychological trauma on a path of resilience to ensure living and thriving, not just existing.

Host or Publisher Kayleigh Oliver