Speak Up with Confidence at Work: 1 Day Course Edmonton
About this Event
About the Course:
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
If you would like weekend training sessions, kindly reach out to us at for availability and scheduling.
Course Overview
Strengthen your ability to communicate with confidence and professionalism in Edmonton’s workplace environment. Learn to balance assertiveness with empathy while expressing ideas, concerns, and expectations clearly. Develop practical skills for active listening, constructive feedback, and handling difficult conversations. Build greater confidence through workplace scenarios, guided practice, and interactive activities.
Key Benefits
By the end of this training, you will be able to:
- Use assertive communication to communicate more effectively.
- Share ideas, concerns, feedback, and expectations with confidence.
- Respond to disagreements and challenging conversations with emotional control.
- Build stronger credibility, influence, and professional relationships.
Target Audience
This training is ideal for:
- Team Leaders and Supervisors
- Managers and Executives
- HR and People Managers
- Project Coordinators and Client-Facing Professionals
- Professionals who want to communicate more confidently and say “no” when necessary
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In-House Session
Organizations can deliver this 1-day program on-site or online, with content customized to improve workplace communication, boundary setting, difficult conversations, and professional confidence.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Understanding Assertiveness
Info: • Define assertiveness, passive behavior, and aggressive behavior
• Recognize the impact of communication tone and style
• Identify your current communication pattern
• Interactive Element: Icebreaker Activity
Module 2: The Psychology of Confidence and Self-Expression
Info: • Overcome fear and hesitation in communication
• Build inner confidence and a positive mindset
• Understand personal triggers and emotional control
• Interactive Element: Case Study
Module 3: Assertive Language and Behavior
Info: • Use “I” statements to express needs clearly
• Master tone, timing, and body language
• Balance empathy and firmness in conversations
• Interactive Element: Practical Activity
Module 4: Managing Difficult Conversations
Info: • Handle criticism, conflict, and disagreement respectfully
• Give and receive constructive feedback
• Stay composed during emotionally charged situations
• Interactive Element: Role Play
Module 5: Boundaries and Professional Respect
Info: • Identify and communicate boundaries effectively
• Deal with dominant or aggressive individuals
• Practice assertive negotiation and refusal techniques
• Interactive Element: Quiz
Module 6: Applying Assertive Communication in Teams
Info: • Encourage open dialogue and trust
• Influence without authority
• Strengthen collaboration and leadership through assertiveness
• Interactive Element: Case Study
Module 7: Action Planning and Practice
Info: • Develop a personalized assertiveness action plan
• Use peer feedback and reflection
• Create a daily application checklist
• Interactive Element: Action Plan Review
Where is it happening?
Event Location & Nearby Stays:
CAD 724.76 to CAD 931.76
