Shifting the Customer Services Paradigm with AI

Customer service is a requirement for any consumer-facing business. It has long been seen as a necessary expense to be minimized; the growth of low-cost, offshore call centers over the last few decades is evidence of this trend. However, this has often led to increased customer dissatisfaction. The challenges of customer service are numerous: automation vs. personalization, managing staff to fluctuating demands, and training and retaining employees are just a few. What if this expense could become an asset that reinforces your brand and builds loyalty, without negatively impacting the bottom line? How can this be done?

AI offers a solution: combining human expertise with artificial intelligence (AI) in customer service can create a powerful synergy that transforms frustrating experiences into positive interactions. But what are the risks and pitfalls? How can managers produce an ROI to justify technology investments?

Join NYPAY and a panel of experts for a live event in Manhattan on December 10th for drinks, networking, an engaging panel discussion, and the chance to see technology in action.

Host or Publisher NYPAY