Shedd Aquarium Candidate Screening Event

Shedd Aquarium has invited you to screen for the Guest Relations Ambassador (Part-Time) role in partnership with Pyramid WorkWise Alliance, the Chicago Cook Workforce Partnership's Hospitality & Tourism Center.

This is your opportunity to connect directly with Shedd’s Guest Relations team and be considered for one of the most visible and impactful roles inside the aquarium.

Title: Guest Relations Ambassador (Part-Time)
Pay Rate: $17.00 per hour
Schedule Requirements:

• Must be available at least 3 days per week
• Availability must include the ability to work anytime between 7:00 AM and midnight
• At least one weekend day (Saturday or Sunday) is required
• Tuesdays or Wednesdays preferred
• Must be willing to work holidays
• Mandatory orientation and training will take place Monday–Thursday during the first week of employment

This is a union-represented, non-supervisory position within Guest Relations.

Guest Relations Ambassadors are an integral part of the overall guest experience at Shedd Aquarium. Ambassadors:

• Greet and engage guests throughout the building
• Sell and scan tickets
• Assist with seating for presentations and shows
• Support wayfinding and guest navigation
• Operate point-of-sale systems and handle cash transactions
• Promote memberships and premium experiences
• Provide high-energy, joyful customer service using Shedd’s GUEST framework
• Support 4D Theater, Virtual Reality experiences, and Information Desk operations
• Maintain professionalism in a high-volume, fast-paced environment

This role requires strong communication skills, flexibility, reliability, and the ability to work both indoors and outdoors in varying environments.

Preferred qualifications include:

• 1–2 years of customer service, retail, or attraction experience
• Cash handling experience
• Ability to multitask in a high-volume environment
• Bilingual (Spanish/English) preferred

To make a strong impression:

• Bring an updated resume tailored to guest services and customer interaction experience
• Highlight retail, hospitality, attraction, or high-volume customer service roles
• Emphasize communication skills, problem-solving, reliability, and teamwork
• Prepare a Shedd Aquarium–specific cover letter expressing your interest in guest engagement and the organization’s mission
• Dress professionally and be prepared to discuss your availability and experience clearly

Pre-registration is required. One ticket per person.

Chicago Cook Workforce Partnership is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities. Funding for this program is made possible through a grant provided by the Chicago Cook Workforce Partnership. This workforce product was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. For more information please, visit ChiCookWorks.org/DOL-Funding.

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Host or Publisher The Chicago Cook Workforce Partnership