Serving Equally - Eastern Shore

Schedule

Fri Jun 06 2025 at 08:30 am to 05:00 pm

UTC-04:00

Location

Tri-County Council for the Lower Eastern Shore of Maryland | Salisbury, MD

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Course Description
Fulfilling a desire to serve is why 9-1-1 Telecommunicators take on the challenges of working in call centers.
About this Event

Course Description

FREE to Maryland PSAP's Only. If you do not work for a Maryland PSAP please do not sign up for this course.

Fulfilling a desire to serve is why 9-1-1 Telecommunicators take on the challenges of working in call centers. That desire to serve does not automatically relieve them from the human burden of biases. 9-1-1 Telecommunicators feel an unwavering need for professional and personal improvement. This course provides them with the opportunity for professional and personal development by helping to remove the inequities caused by biases. This one-day course provides them with the tools to self-assess their own human biases using an academically validated assessment, understand how to recognize their biases at work, and apply a mitigation model to increase service equality.

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Where is it happening?

Tri-County Council for the Lower Eastern Shore of Maryland, 31901 Tri-County Way, Salisbury, United States

Event Location & Nearby Stays:

Tickets

USD 0.00

Maryland PSAP Training - ENSB funded

Host or Publisher Maryland PSAP Training - ENSB funded

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