Service Design course

Earlybird Ticket: £825.00+VAT

Standard Ticket: £895.00+VAT

If you work for the public sector and require an invoice raised against a purchase order please contact

WORKSHOP LOGISTICS

This course will be delivered in person at Fora, Tintagel House, Vauxhall, London.

2 x full day sessions running 11th - 12th February 2025, 9.30am- 4.30pm each day.

KEEPING CITIZENS' NEEDS AT HEART, ESPECIALLY WHEN NEEDS ARE CONSTANTLY CHANGING

Public services provide support for some of the most vulnerable people in society. The problems they try to address are complex. The needs of people who use them are constantly changing. Keeping the needs of citizens at the heart of the design of services is a real challenge. A design- led approach can help respond to this challenge.

This training unpacks and applies the service design mindset, methods and tools.

Do you recognise yourself, or your team members in two or more of these points? If so, the Service Design training is for you.

• You want to understand problems from the user's perspective
• You want to use your insights to design tangible solutions
• You want to learn about models, principles and practices to improve services
• You want to practice your new skills to build your confidence to apply them on real projects

WHAT YOU CAN EXPECT AT THE END OF THE TRAINING

• You understand the steps involved in doing user research
• You can apply user research to understand a problem from a resident or user's
  perspective
• You can apply service design principles and practices to design impactful and
  meaningful solutions
• You understand how to test new solutions through prototyping
• You understand the basics of iterative improvement approaches
• You can communicate your proposals confidently to a wider group of
  stakeholders
  

Our Service Design for Public Service training is about as far from ‘talk over slides’ as
you could imagine.

We believe that for learning to be applied in practice, there needs to be
opportunities for delegates to test out the approaches they learn within the
training environment.

We’ve created a simulated challenge in a fictitious council. During the simulation,
delegates form part of a service design team whose role is to increase the
shockingly poor recycling rates in Wasteborough and Binbury Borough Council
(WBBC). The simulation is highly realistic, based on an actual challenge and real
data.

The balance between traditional classroom learning and applying the learning in the simulation is about 40/60.

WHO IS THE TRAINING FOR?

The training is for anyone who is faced with complex problems and user-needs that they need to respond to.

You might be:

• Part of a local government transformation team
• A new service designer
• A user researcher who wants to enhance their skills
• A project manager with a complex problem to solve
  

WE ARE PROUD OF WHAT WE DO

Basis exists to help citizens thrive. We do this by helping public services make progress on messy problems using Agile and user centred approaches that improve services quickly.

We pioneered the use of Agile as a means of transforming services in the public sector. Placing individuals and interactions at the centre of our work, we help teams to solve complex problems while reconnecting with their purpose and with each other.

Voted for by our clients and peers we have been named as one of the UK Financial Times’ top management consultancies for five years running.

ABOUT THE TRAINERS

Rebecca Roberts

Rebecca learnt how to design and deliver creative solutions within a Transformation Team for a West London council, which means she really understands what it is like to be working inside a public-sector organisation that is under pressure to deliver impactful change quickly.

Since then, Rebecca teaches, mentors and provides coaching to teams on how to design and deliver change. With her change experience and knowledge, she can provide post-training coaching, showing teams how to adapt and respond to the challenges of applying their learnings.

Designing and delivering programmes focused on agile service design, prototyping and organisational behaviour change via the Service Transformation Programme or customised internal programmes.

Dennis Vergne

Developed through his experience, research, programme design and delivery, Dennis is a recognised organisational change expert. Dennis has a passion for enabling transformational change that sticks, turning ideas into effective practice and behaviours. He holds an MSc in this field (From Oxford with distinction) and belongs to an international network of reflective change practitioners – www.thechangeleaders.com.

Although he is originally from Holland, since 2004, most of his work has been within the British public sector. His experience also includes (before 2002) strategy and change work for a rather diverse (read: odd) variety of clients such as Belgium Government, Norsk Hydro, Motorola, Novartis and Lloyds TSB. His very first (proper job) was with The Hague Council as a youth worker.

Dennis is a certified and practicing Agile ScrumMaster.

Joseph Badman

Joe has worked on the front line and in senior strategic roles in the public sector. As a result, he is particularly good at facilitating workshops and training where participants come from different parts of the organisational hierarchy. When needed, he can help bridge the gap.

In a past life, Joe headed up a local government transformation team where he used an agile approach to improve a wide range of services from School Appeals to Homelessness.

Joe’s mission is to make best use of the skills and expertise he has developed in facilitation, design thinking and Agile over the last 10 years to help teams do the best work of their lives.

Matt Barnaby

Matt loves what he does. He uses Design Thinking, Agile and Adaptive Leadership to help improve Public Services. The idea is that if he helps to improve those services then someone, somewhere has a shot at a better life.

Matt has over 20 years’ experience in working in Public Services. Some of that time was in Children’s Services, Education and Youth Work. The rest of the time has been delivering transformational change projects in the public sector, financial services, rail and retail. He’s been around the block!

His energy, passion, and expert facilitation techniques allow him to support sustainable change in the most difficult situations.

Matt is also a certified and practicing Agile ScrumMaster.

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