Serve everyone: how inclusive businesses win more customers

In hospitality and retail, customer experience is everything. But if your venue isn’t accessible, you could be missing out on a loyal and growing customer base.

This free breakfast event marks International Day of People with Disability and brings together industry leaders to explore how inclusive design and communication can help your business thrive.

Whether it's your menu layout, how staff greet guests or the way your space is navigated, small changes can make a big difference.

Why it matters

Inclusive businesses aren’t just doing the right thing – they’re doing smart business. More than 4.4 million Australians live with disability. Accessibility is no longer optional. It’s a competitive advantage.

When you make your business more inclusive, you’re not just opening your doors –you’re opening up opportunity.

What you’ll learn

• How inclusive customer experiences drive loyalty and sales

• Simple, practical steps to make your venue more welcoming

• How to align your brand with values of diversity and inclusion

• Real-world examples from businesses such as xxxx, xxx and xxx already making the shift

• Insights into upcoming accessibility standards and expectations

Speakers

• Megan Spindler Smith – Deputy CEO of People With Disability Australia and Member of the City of Sydney’s Inclusion (Disability) Advisory Panel

• Siobhan Tierney – Director, Equal Rights at Work, Australian Human Rights Commission

• Mawuli Dokli – representative, Zero Barriers

Event details

8am-10am on Tuesday 18 November

Sign in Level 1, 456 Kent Street, Town Hall House

Event takes place in the Marconi Room
Level 4, 456 Kent Street Town Hall House

Need support?

This event has live captions, Auslan intepretation and is is wheelchair accessible. If you have specific accessibility requirements, please contact Frank Newman at 02 9265 9333

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Host or Publisher City of Sydney