RIVMA 2022 Practice Management Program

The cost of this program is $200 per person. See below for COVID-19 safety protocols.

Speaker: Amanda L. Donnelly, DVM, MBA

Topic: Building Better Teams, 5 CE Credits, RACE Approved

Schedule for the Day

8:30 am Breakfast

9 am - 10 am, Session I

10 am - 10:15 am, Break

10:15 am - 11:15 am, Session 2

11:15 am - 12:15 am, Session 3

12:15 pm - 1 pm, Lunch

1 pm - 2 pm, Session 4

2 pm - 3 pm, Session 5

Session Details

Communication Solutions to Increase Accountability, Eliminate Problem Behaviors and Enhance Self-Leadership

Often the greatest frustrations for practice leaders are inconsistent or inferior team performance as well as having to deal with problem behaviors of some employees. In this session, you will learn how to communicate better to improve job performance and retain the best team members. The speaker teaches communication solutions to create a values-based culture and eliminate drama in the workplace. She uses real-world examples to show how to lead and manage by core values. Attendees will learn how to identify reasons for lack of accountability, levels of motivation, and whether employees have a sense of learned helplessness. Participants will walk away knowing action steps to take to increase accountability, improve engagement, effectively handle difficult behaviors, and unlock the problem-solving capabilities of the team. You will also leave knowing communication strategies to promote self-leadership and help staff embrace change.

Critical Leadership Roles That Improve Teamwork and Operational Efficiency

Are you frustrated with team members who lack initiative or don’t work well together? Do you wish your team were more efficient and productive? Do you face challenges with onboarding and training of employees? Have you ever promoted team members only to find they don’t excel in their new job roles? If you answered “Yes!” to any of these questions, this presentation is for you. In this interactive session, attendees will discover how to determine the answer to the questions, “Do I have a systems problem or a people problem, or both?” and “Why don’t team members take more initiative?” The speaker outlines critical action steps every leader needs to take to create a high-performance team and achieve hospital goals. She shares how to leverage the talent of your team and make sure the practice has systems in place that improve operational efficiency. Participants will leave knowing how to improve teamwork, employee onboarding, and training programs, as well as the development of managers so the entire team can contribute fully to the success of the organization.

COVID Safety ProtocolsProof of vaccination (including booster) or a letter certifying medical or religious exemption must be sent to the RIVMA in advance of this meeting. A self-test (OTC) will be required on the day of the event. Tests will be provided by the RIVMA at registration. Anyone who tests positive on the self test will not be allowed in the meeting and a full refund will be issued for their booth fee/ tuition.

All vendors and participations will be required to wear a N95 or KN95 mask throughout the day. Cloth masks will not be accepted.

Socially distanced seating options during lectures and breaks/ lunch will be provided to all participants.

Dr. Amanda L. Donnelly is a sought after speaker, consultant, and author with more than 30 years’ experience in the veterinary profession. She is a second-generation veterinarian who combines her practice experience and business expertise to help veterinarians communicate better with their teams and clients. Dr. Donnelly is a graduate of the College of Veterinary Medicine at the University of Missouri. She has an MBA from Baker University in Overland Park, Kansas, and holds a certificate in veterinary practice administration from the AAHA Veterinary Management Institute (VMI) at Purdue University. Dr. Donnelly is a past president of VetPartners. She is the author of the book 101 Practice Management Questions Answered and a contributing author for Blackwell’s Five-Minute Veterinary Practice Management Consult and PetSpecific Care for Veterinary Teams. She also writes the “Talk the Talk” communication column for Today’s Veterinary Business journal. Well known as a dynamic speaker, Dr. Donnelly has twice been named Practice Management Speaker of the Year for the VMX Conference.

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Host or Publisher Rhode Island Veterinary Medical Association