Redefining Customer Growth: Data, Ecosystems and New Banking Models

Join this exclusive Nordic Fintech Week side event
About this Event

The Nordic banking market is reaching a new level of maturity, where customer acquisition is becoming increasingly expensive and differentiation more difficult.
Traditional banks and digital challengers are competing for the same customers, while rising expectations around personalization, convenience and digital experiences are reshaping customer loyalty.
This event explores how financial institutions can drive sustainable customer growth by leveraging data, Open Banking, AI-driven decisioning and ecosystem partnerships.
Through industry insights, technology perspectives and real-life success stories, attendees will discover how to capture new clients, strengthen engagement and create meaningful competitive advantage in an increasingly saturated market.

Agenda

🕑: 09:00 AM - 09:30 AM
Registration, Coffee & Networking
🕑: 09:30 AM - 09:40 AM
Welcome and Introduction
Host: Luca Cavinato, Danitacom

Info: - Welcome message by Danitacom
- Invitation to Nordic Fintech Week by Copenhagen Fintech Lab
- CRIF: An overview of the market dynamics impacting customer acquisition and
retention across the Nordic banking landscape, together with an introduction to the
event's key themes and discussions.

🕑: 09:40 AM - 10:00 AM
Keynote - The Customer Growth Battle: Traditional Banks vs. Neobanks
Host: Rasmus Emmertsen, PA Consulting

Info: How are neobanks and traditional institutions competing for customers? This session explores the strategies, strengths and challenges shaping customer acquisition and retention across the Nordic banking market.

🕑: 10:00 AM - 10:10 AM
From Data to Actions: Turning Customer Understanding into Outcomes
Host: Riccardo Ceci, CRIF

Info: A collaborative storytelling session exploring how financial institutions can move from accessing richer customer data to generating meaningful insights and ultimately turning them into relevant, intelligent actions across the customer journey.

🕑: 10:10 AM - 10:20 AM
Chapter 1 - DATA: Unlocking the Full Customer Picture
Host: Sarah Häger, Enable Banking

Info: How Open Banking provides access to richer financial and transactional data, creating the foundation for a deeper understanding of customers and more relevant financial experiences.

🕑: 10:20 AM - 10:30 AM
Chapter 2 - INSIGHTS: Turning Data into Customer Understanding
Host: Luis Rodriquez, Strands

Info: How transaction intelligence transforms raw financial data into meaningful insights, helping financial institutions identify customer needs, priorities and opportunities for personalized engagement.

🕑: 10:30 AM - 10:40 AM
Chapter 3 - ACTIONS: Turning Insights into Intelligent Actions
Host: Marcello Nadalini, CRIF

Info: How decision intelligence and orchestration enable financial institutions to translate customer insights into next best actions and coordinate personalized interactions across channels and systems at scale.

🕑: 10:40 AM - 11:00 AM
Networking Break
🕑: 11:00 AM - 11:20 AM
Keynote: From Strategy to Results: Bringing Customer Growth to Life
Host: Alberto Diaz, Strands

Info: An insightful case study presented by a CRIF-Strands expert, highlighting the journey, lessons learned, and measurable outcomes of successful customer engagement and growth initiatives within a financial institution.

🕑: 11:20 AM - 11:40 AM
Keynote: New Tech Trends Reshaping Customer Growth
Host: Natalia Shchelovanova, CRIF InnovecoS

Info: An exploration of the technology trends that will define the next generation of customer acquisition, engagement and retention.

🕑: 11:40 AM - 11:50 AM
Startup Spotlight: Banking Innovation in Action
Host: Marco Ramilli, Identifai

Info: A short session featuring innovative startups sharing ideas and solutions that can help financial institutions drive customer growth, engagement and personalization.

🕑: 11:50 AM - 12:05 PM
Keynote – From Data-Rich to Action-Ready: Turning Customer Intelligence into
Host: Jakob Vang-Glud, Predicti

Info: Keynote – From Data-Rich to Action-Ready: Turning Customer Intelligence into Business Action.
Banks and insurers have more customer data than ever, but the real competitive advantage lies in how quickly they can turn that data into relevant action.
This keynote explores how financial institutions can use their existing data, historical context and AI/ML to anticipate customer needs, improve retention, create more relevant advisory experiences and identify the next best action — without replacing the technology stack they already have.

🕑: 12:05 PM - 12:20 PM
Key Takeaways & Future Outlooks
Host: CRIF
🕑: 12:30 PM
Networking Lunch