Receptionist Training

https://www.paramounttraining.com.au/training/receptionist-training/

The Receptionist is the first person who deals with any calls or business for the company and therefore, should be provided the tools and solutions they need for them to boost their performance as well as skills when it comes to dealing with customers both personal or over the phone. This one-day training will deliver solutions and provide new techniques so you will have the ability to communicate better. Part of the training include mastering body language and emotions, perception, recollection of names and even faces, as well as dealing with stress. Because this is a customized training format, you will also learn from the experiences of others and discuss solutions that will increase your skills at work.

The units that are covered in this training session will give you the skills and methods to meet the needs of individuals and be able to provide exemplary professional customer service for a Receptionist.

• Greeting/building rapport within minutes
• The Way to screen calls correctly
• Answering machines methods
• Receiving and making calls
• Professional telephone skills
• Complaint handling/ disarming clients
• Collecting messages correctly
• Communicating in the workplace
• Vocal use/word importance
• Responsibilities and duties
• Participate in workplace safety procedures
• Process and maintain workplace information
• Deliver a WOW service to clients
• Questioning techniques
• Telephone essentials- Tips to increase performance
• Essential reception skills
• Body language signals

The place of the Receptionist is an significant role in a company and can also be a source of stress at times. In this session, we'll help you develop attitude, communication skills, handling of irate and complaining customers, controlling emotions, and other skills that all receptionists must have. You'll also receive the training on how to manage difficult people, learn the art of multi-tasking efficiently, and other elements that are necessary in a Receptionist. If your organization is in need of a super receptionist then this workshop or training is for you. Call us today to learn more.

Receptionist training options in all major cities Adelaide, Canberra, Sydney, Parramatta, Gold Coast, Perth, Brisbane, Darwin

Host or Publisher Paramount Training & Development