Rapport Building & Trust Skills for Leaders: 1 Day Course in Ottawa

Group Discounts:

• Save 10% when registering 3 or more participants
• Save 15% when registering 10 or more participants

Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included

This 1 Day training provides a structured, practical approach to building rapport and trust in professional environments. You will learn how to use empathy, active listening, mirroring, and conversational psychology to create meaningful connections. The course explores verbal and non-verbal communication, emotional cues, behavioral alignment, and trust-building models used by high-performing teams.
Real-life scenarios, communication frameworks, and guided practice ensure you leave with highly applicable skills for workplace interactions, sales conversations, leadership roles, and client engagement.

Learning Objectives

By the end of this course, you will be able to:

• Build rapport quickly in professional settings
• Use empathy to strengthen communication
• Listen actively and respond thoughtfully
• Apply mirroring and matching to build comfort
• Identify and use trust-building techniques
• Navigate conversations with confidence
• Form stronger professional relationships

Target Audience

• Sales teams
• Leaders & managers
• Customer-facing professionals
• HR professionals
• Client service executives
• Anyone wanting to improve interpersonal communication

Why Choose This Course?

This course combines psychology-backed communication techniques with practical exercises, giving you real, usable skills in a single day. You’ll learn directly from trainers experienced in leadership communication, negotiation, and behavioral relationship-building. The curriculum focuses on real scenarios, roleplays, emotional intelligence development, and conversational mastery—ensuring immediate results in workplace interactions and client conversations.

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Want to train your entire team?
We offer customized in-house sessions tailored to your organization’s communication style and industry requirements. Activities, examples, and role plays can be adapted to sales, customer service, leadership, or cross-functional teamwork. Perfect for teams that want to improve trust, collaboration, and client engagement.

📧 Contact us today to schedule a customized in-house, face-to-face session:

Info: • Psychology behind rapport
• Key elements of trust
• Verbal & non-verbal behaviors
• Icebreaker

Info: • Tone, pace & clarity
• Identifying emotional cues
• Communicating with warmth
• Role Play

Info: • Using empathy to connect
• Recognizing emotional triggers
• Applying EI in conversations
• Case Study

Info: • Deep listening strategies
• Avoiding assumptions
• Asking effective questions
• Simulation

Info: • Behavioral mirroring
• Aligning body language
• Building comfort through matching
• Pair Practice

Info: • Trust Equation
• Building reliability & credibility
• Maintaining long-term rapport
• Action Plan Review

Info: • Structuring conversations
• Handling difficult discussions
• Moving from rapport to influence
• Group Exercise

Know what’s Happening Next — before everyone else does.

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