Quality Management 1-Day Workshop | Spokane Valley, WA

• Duration: 1-Day Practical Training (8 Hours)
• Timing: 9:00 AM – 5:00 PM (including breaks)
• Location: Location shared via email ( Complete Address )
• Format: Classroom Training (Virtual option available on request)
• Language: English
• Certificate: Course Completion Certificate
• PDUs Awarded: 8 Professional Development Units
• Contact: [email protected]

Build a strong foundation in quality management and drive measurable improvements across your organization.

This practical 1-day Quality Management Workshop is designed to help professionals understand, implement, and improve quality systems that enhance operational efficiency, customer satisfaction, and business performance.

Participants will explore globally recognized frameworks such as ISO 9001, Total Quality Management (TQM), and Kaizen, while gaining hands-on experience with quality tools, process improvement techniques, and performance measurement strategies.

The workshop focuses on real-world application, enabling attendees to translate quality principles into actionable improvements within their teams and organizations.

By the end of the session, participants will be equipped to contribute to a culture of continuous improvement and deliver consistent value to customers.

By the end of this workshop, participants will be able to:

• Understand core concepts of Quality Management and its business impact
• Interpret and apply Quality Management Systems (QMS)
• Explain the principles of Total Quality Management (TQM)
• Differentiate between Quality Assurance and Quality Control
• Apply ISO 9001 standards in organizational processes
• Use PDCA (Plan-Do-Check-Act) for continuous improvement
• Identify and apply key quality tools and techniques
• Improve processes to enhance efficiency and customer satisfaction

• Quality Analysts and Quality Engineers
• Team Leaders and Supervisors
• Operations and Process Managers
• Project Managers
• Business Improvement Professionals
• Anyone responsible for quality, compliance, or process improvement

09:00 AM – 09:30 AM
Registration, Introduction & Participant Expectations

09:30 AM – 10:15 AM
Module 1: Fundamentals of Quality Management

• Understanding quality from a customer perspective
• Importance of quality in business success
• Cost of poor quality and its impact

10:15 AM – 11:00 AM
Module 2: Evolution of Quality Management

• Key milestones in quality practices
• From inspection to Total Quality Management
• Role of quality in modern organizations

11:00 AM – 11:15 AM
Tea / Coffee Break

11:15 AM – 12:15 PM
Module 3: Quality Management Systems (QMS)

• Overview of QMS frameworks
• Introduction to ISO 9001 standards
• Process-based approach to quality

12:15 PM – 01:00 PM
Module 4: Total Quality Management (TQM)

• Core principles of TQM
• Customer focus and continuous improvement
• Embedding quality culture in teams

01:00 PM – 02:00 PM
Lunch Break

02:00 PM – 02:45 PM
Module 5: Quality Assurance vs Quality Control

• Key differences and practical applications
• Prevention vs detection approach
• Workplace examples and exercises

02:45 PM – 03:30 PM
Module 6: Continuous Improvement Techniques

• PDCA (Plan-Do-Check-Act) cycle
• Kaizen methodology
• Incremental vs breakthrough improvements

03:30 PM – 03:45 PM
Tea / Coffee Break

03:45 PM – 04:30 PM
Module 7: Quality Tools & Techniques

• Root cause analysis
• Process mapping
• Basic quality tools (Fishbone, Pareto, Check Sheets)

04:30 PM – 05:00 PM
Module 8: Case Study, Action Planning & Wrap-up

• Applying quality concepts to real scenarios
• Personal action plan for workplace improvement
• Q&A and feedback
  📌 Call to Action

Secure your spot today and start building a culture of quality and continuous improvement within your organization.

🎓 Certification

All participants will receive a Certificate of Completion from LearneRRing, recognizing their achievement.

Exclusive OffersGroup Discounts:10% off for groups of 5-10 participants15% off for groups of 11-20 participants

Corporate & Team Training Available

Want this course delivered at your workplace or for your team? We offer customized onsite and virtual sessions for companies.📩 Email us at [email protected] for details.

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Host or Publisher LearneRRing