Quality Management 1 Day Workshop | Spokane Valley, WA

• Duration: 1-Day Practical Training (8 Hours)
• Timing: 9:00 AM – 5:00 PM (including breaks)
• Location: Location shared via email ( Complete Address )
• Format: Classroom Training (Virtual option available on request)
• Language: English
• Certificate: Course Completion Certificate
• PDUs Awarded: 8 Professional Development Units
• Contact: [email protected]

In today’s competitive environment, organizations must ensure their processes, systems and workflows deliver consistent, reliable and high-quality outcomes. This Quality Management 1-Day Workshop is designed for professionals who want to strengthen their understanding of quality principles and learn how to implement proven improvement methods within their teams and departments.

Through interactive activities, real-world examples and hands-on exercises, you will explore modern quality management approaches including Total Quality Management (TQM), ISO 9001, Kaizen, PDCA, Quality Assurance, Quality Control, and key quality tools used in top-performing organizations.

By the end of the workshop, you will have the skills to evaluate your processes, identify improvement opportunities, apply quality techniques and drive continuous improvement in your workplace.

• Quality Assurance & Quality Control professionals
• Operations, Process & Project Managers
• HR, Admin and Office Leaders
• Anyone responsible for improving performance, workflow or service quality

After completing this workshop, participants will be able to:

• Understand Quality Management principles and frameworks
• Describe how Quality Management Systems (QMS) work
• Apply the fundamental concepts of Total Quality Management
• Differentiate between Quality Assurance and Quality Control
• Use the PDCA cycle for process improvement
• Apply Kaizen concepts for continuous improvement
• Use Quality Tools such as cause-and-effect diagrams, Pareto analysis, flowcharts and check sheets
• Create a practical action plan for workplace implementation

9:00 AM – 9:15 AM — Welcome & Introductions
• Overview of the workshop
• Participant expectations and learning goals

9:15 AM – 10:00 AM — Understanding Quality Management
• What is quality in modern organizations?
• Why quality matters: cost, customer satisfaction and reputation
• Evolution of quality from inspection to integrated quality systems

10:00 AM – 10:45 AM — Foundations of Quality Management Systems (QMS)
• Key components of an effective QMS
• Overview of global standards and frameworks
• How organizations benefit from structured quality approaches

10:45 AM – 11:00 AM — Tea / Coffee Break

11:00 AM – 12:00 PM — Total Quality Management (TQM) in Practice
• Core principles of TQM
• Linking TQM to organizational culture and performance
• Group activity: Comparing TQM concepts with your workplace

12:00 PM – 1:00 PM — Quality Assurance vs Quality Control
• Differences and similarities
• How QA & QC contribute to product and service delivery
• Real workplace scenarios and video-based explanation

1:00 PM – 2:00 PM — Lunch Break

2:00 PM – 2:45 PM — ISO 9001 Essentials
• Key requirements of ISO 9001
• Understanding process approach and documentation
• Case examples of ISO implementation success

2:45 PM – 3:30 PM — PDCA (Plan–Do–Check–Act) Improvement Cycle
• Step-by-step PDCA breakdown
• Continuous vs continual improvement
• Activity: Applying PDCA to a practical workplace challenge

3:30 PM – 3:45 PM — Tea / Coffee Break

3:45 PM – 4:15 PM — Kaizen for Daily Improvements
• Principles of Kaizen thinking
• How to implement small, ongoing improvements
• Video demonstration and discussion

4:15 PM – 4:45 PM — Quality Tools & Techniques
• Pareto analysis
• Ishikawa / Fishbone diagrams
• Process flowcharts
• Check sheets and data collection
• Hands-on mini exercise

4:45 PM – 5:00 PM — Action Planning & Closing
• Key takeaways
• Personal improvement commitments
• Feedback & certificate instructions

• Highly interactive, activity-based learning
• Real organizational case studies
• Professional quality tools you can use immediately
• Practical templates and worksheets
• Certificate of Participation

🎓 Certification

All participants will receive a Certificate of Completion from LearneRRing, recognizing their achievement.

Exclusive OffersGroup Discounts:10% off for groups of 5-10 participants15% off for groups of 11-20 participants
Corporate & Team Training Available

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