Product Evenings LDN: AI Agents in the Wild

AI agents are quickly advancing from basic automations to adaptive, goal-driven systems that can reason, act, and manage complex tasks. As they enter real products, teams must rethink how to design, ship, and scale intelligent experiences that remain both powerful and trustworthy.

Hear from industry expert Ángela Castilo-Gill, Senior Product Manager, AI Insights & Fin AI Agent at Intercom.

1- From Automation to Autonomy: What “Agentic” Really Means - Explore how AI agents differ from traditional automations, from decision-making and multi-step planning to real-time adaptation, and what this shift means for product strategy and user experience in the wild.

2 - Designing Trustworthy Agents: Safety, Reliability & Real-World UX - Examine the critical considerations behind building agents people can rely on, including transparency, failure modes, human-in-the-loop design, and the UX principles needed to ensure agents behave predictably and responsibly.

3 - The Next Frontier: Agent Capabilities, Ecosystems & Scale - Discover how emerging capabilities such as tool use, collaboration, and multi-agent systems are transforming what products can achieve, and what teams must consider when deploying agents at scale across industries.

Know what’s Happening Next — before everyone else does.

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