Practical Motivational Interviewing Skills: 1 Day Course in Gold Coast

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Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included

This upgraded 1-day Motivational Interviewing (MI) workshop equips professionals across healthcare, social services, education, HR, and customer-facing roles with advanced, practical communication skills. The course focuses on using empathy-driven, client-centred conversations to reduce resistance, strengthen engagement, and support meaningful behaviour change.

Through interactive role plays, real-world case studies, and hands-on exercises, you will learn how to manage challenging conversations, build trust and rapport, and improve outcomes across a range of professional contexts. The workshop emphasises ethical influence, collaborative decision-making, and measurable impact. Participants will complete the course with a clear, actionable MI plan ready for immediate application.

By the end of this course, you will be able to:

• Apply motivational interviewing techniques across healthcare, HR, education, social work, and customer service settings
• Build trust, rapport, and sustained engagement with clients, employees, or students
• Recognise resistance early and respond effectively using MI strategies
• Support ethical, sustainable behaviour change
• Integrate MI approaches into daily professional interactions
• Develop a personalised action plan to track and improve MI effectiveness

• Healthcare and mental health professionals
• HR professionals, team leaders, and organisational managers
• Social workers and community service professionals
• Educators, student counsellors, and coaches
• Customer service and sales professionals

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Motivating people to change—whether clients, employees, or students—is a common challenge across professions. This workshop provides practical, evidence-based MI tools that help shift conversations from resistance to collaboration. The result is stronger relationships, higher engagement, and improved outcomes that can be sustained over time.

📧 Contact us today to schedule a customized in-house, face-to-face session: [email protected]

Info: • Understand MI principles and collaborative communication
• Explore motivation and ambivalence in clients, employees, or students
• Recognize barriers to engagement
• Icebreaker Exercise

Info: • Master open-ended questions, affirmations, reflections, and summaries (OARS)
• Develop active listening and empathy
• Respond effectively to resistance
• Activity

Info: • Explore intrinsic vs extrinsic motivation
• Identify readiness for change across individuals and teams
• Align goals with values and desired outcomes
• Case Study

Info: • Adapt MI for healthcare, HR, social work, education, or sales
• Conduct effective coaching, feedback, or counseling conversations
• Guide individuals toward self-motivated decisions
• Role Play

Info: • Recognize and address reluctance constructively
• Reframe objections as engagement opportunities
• Maintain rapport and trust during difficult interactions
• Scenario Exercise

Info: • Incorporate MI into workflow and professional routines
• Collaborate effectively with multidisciplinary teams
• Use MI to enhance engagement, adherence, or performance
• Simulation Exercise

Info: • Develop a step-by-step plan to apply MI skills professionally
• Set measurable goals and track outcomes
• Commit to continuous skill improvement
• Action Plan Presentation

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