Phoenix People Management Training for Leaders® | 1 Day Workshop

Duration: 8 hours (including breaks) | Format: In-person / In-house / Online / Hybrid Certification: Course Completion Certification | Credits: 8 CEUs/CPDs/PDUs

Course Overview:

Research shows that managers account for up to 70% of the variance in employee engagement, making effective people management one of the most critical drivers of team performance, retention, and overall business success. This 1-day experiential workshop, People Management for Leaders is designed to strengthen the essential leadership capabilities required to lead teams more effectively in today’s dynamic work environment.

The program focuses on building a people-first leadership mindset, enhancing communication and feedback skills, and equipping leaders with practical tools to drive performance, engagement, and accountability.

Through a blend of real-world scenarios, role plays, and reflective exercises, participants gain actionable strategies they can immediately apply in their teams.

Why this is different from other leadership courses:

This program stands out from typical leadership courses because it is highly practical, focused, and immediately applicable to real workplace challenges. Instead of emphasizing generic leadership theories, it zeroes in on core people management skills such as communication, feedback, performance management, and handling difficult conversations.

The program also provides simple frameworks like SBI and GROW, enabling leaders to apply their learning from day one. Combined with a focus on behavior change, peer learning, and a clear action plan, it ensures measurable impact on team performance, engagement, and leadership effectiveness.

Learning Objectives:
By the end of the program, participants will be able to:

• Develop a leader mindset that goes beyond task management
• Communicate with clarity, empathy, and impact
• Build trust and psychological safety within teams
• Set clear expectations and manage performance effectively
• Deliver constructive feedback with confidence
• Handle difficult conversations and conflicts professionally
• Use coaching techniques to develop and empower team members
• Create a personal action plan for leadership effectiveness

Prerequisites:

None

Technical Requirements:

For In-house training:

• Projector, Screen or TV
• HDMI cable
• Notebook, Pen
• Internet
• Laptop or tablet

Note: The training schedule includes two 15-minute coffee breaks and one 30-minute lunch break.

Why is it important to host our People Management for Leaders® course within your organisation?

Hosting this course demonstrates proactive leadership, strengthens managerial capability, improves team performance and engagement, reduces people-related risks, and builds a consistent, high-performing culture rooted in accountability, collaboration, and long-term success.

This enables leaders to:

• Understand their role as people leaders and the impact they have on team performance and engagement
• Communicate with clarity, empathy, and effectiveness in everyday interactions
• Recognise and address performance challenges early and constructively
• Apply practical frameworks for giving feedback and managing difficult conversations
• Build trust, psychological safety, and a positive team culture
• Use coaching techniques to develop and empower team members.

Hosting this workshop in-house allows the content to be tailored to your organisation’s leadership culture, business priorities, and real people management challenges, while enabling open and relevant discussions around team dynamics and performance. It builds alignment across leaders by establishing consistent people management practices, expectations, and communication standards. Additionally, it is cost-effective, enables immediate workplace application, and supports leadership pipeline development by strengthening internal capability.

Partner with our team to customise the content, leadership scenarios, and delivery format to align with your organisational goals. This immersive 1-Day / 8-Hour training can be delivered at your convenience on-site, private classroom, hybrid, or live virtual.

What this course brings to your organization:

• Stronger leadership capability and consistency across teams
• Improved communication, feedback, and team engagement
• Better performance management and accountability
• Reduced conflict and people-related challenges
• Enhanced trust, collaboration, and team culture
• More confident and effective people leaders

Enquire now at for scheduling details and group discounts.

Let’s strengthen the capability of your leaders and build high-performing, engaged teams across your organization.

Whether you're developing a focused team of 5 or network of 100+, Wisdom Hub delivers practical frameworks, real-world application, and measurable impact — bringing wisdom beyond knowledge to every learning experience.

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Info: ● Transition from manager to leader
● Roles and expectations of modern leaders
● Leading self vs leading others
● Ownership and accountability mindset
● Activities/Case Studies

Info: ● Fundamentals of effective communication
● Active listening skills
● Asking the right questions
● Non-verbal communication awareness
● Avoiding common communication gaps
● Activities/Case Studies

Info: ● Creating psychological safety
● Trust-building behaviors
● Employee motivation drivers
● Recognition and appreciation practices
● Managing diverse personalities
● Activities/Case Studies

Info: ● Setting clear expectations (SMART goals)
● Monitoring performance effectively
● Continuous vs annual performance approach
● Accountability frameworks
● Activities/Case Studies

Info: ● Giving constructive feedback
● SBI (Situation–Behavior–Impact) model
● Feedforward approach
● Receiving feedback positively
● Activities/Case Studies

Info: ● Handling underperformance
● Managing behavioral issues
● Conflict resolution techniques
● Emotional control during conversations
● Activities/Case Studies

Info: ● Coaching vs directing
● GROW model (Goal, Reality, Options, Way Forward)
● Asking powerful questions
● Delegation for development
● Activities/Case Studies

Info: ● Translating learning into action
● Building personal leadership habits
● Creating accountability for change
● Activities/Case Studies

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