PD Sessions: The Service Organisation

Join us for our first ever PD Session where Kate Tarling (advisor, consultant and author) will draw upon popular themes from her new book . Lara Sampson (former Product Director, Universal Credit and now Partner, Public Digital) will then share her reflections on putting Kate’s ideas into practice.

The event will be hosted by Tom Loosemore (Partner, Public Digital). You’ll be encouraged to ask questions, share experiences and join the discussion.

Kate will discuss what it looks like when an organisation puts great service delivery at the heart of how it operates.

All of us now have experience of modern delivery teams creating digital services. But for many of us, the rest of the organisation still operates in the same old ways.

It's not enough just to have high performing delivery teams in a few places. For everyone to be able to deliver better services by default, you have to change how things work across the organisation.

We'll dive into what being more 'service led' means for how work is scoped and shaped, how teams work together, governance and leadership activities. Using real life examples from organisations that put service performance in the driving seat for change, we'll focus on a few of the most challenging - and the most valuable - opportunities today.

Please register for a ticket and join us either in person or on Zoom. Those joining in person are invited to join for drinks after the session.

Biography

Kate Tarling works with large organisations to develop the conditions and practices for everyone to deliver better services by default.

She does this through consulting and training, and regularly advises boards, executives and teams as founder of a services company. She previously held senior service leadership roles in the UK government as well as the private sector, across design, operations and strategy.

Kate is the author of the best-selling book The Service Organization and has spoken on service organisations as guest lecturer at Harvard University, UCL, the University of Toronto, as well as Google, the Estonian Government, and the British Institute for Government.

Host or Publisher Public Digital