Patient Centred Communication -BEST CHOICES In-person workshop-Newcastle

Patients can only judge how good you are by how you make them feel.

Trust building communication starts by using a specific way of questioning and listening that builds rapport, it continues with a team approach of engagement and consent, it ends with being able to prevent and defuse objections in a collaborative way.

Although as dentists we always want to be compassionate, efficient, and highly qualified we must acknowledge that very few of us are born being perfect communicators. We are not taught the psychology of communication at dental school. When we are overworked, have challenging situations, emotions can get in the way, so communication, trust and conversions suffer.

If you find yourself failing to convert treatment plans, not earning as much as you would like, buried in complaints, doing unfulfilling treatment, now-shows, or missing yet another opportunity to win a new patient, this workshop is designed to teach you the skills you need. The skills you and your team need to build trust, gain commitment, identify and defuse difficult situations as they happen.

This workshop gives you the communication skills you need to stand out as the best dentist in your area.

Three-day face to face event

Logistics

This workshop will be run face-to -face three full day sessions. Sunday - Tuesday Total vCPD 18:25 hours

• Sunday 9:00- 9:30 registration
• Sunday Workshop 9:30 - 17:00
• Monday Workshop 9:00- 17:00
• Tuesday Workshop 9:00-16:00

(With the consent of all delegates, it may be possible to amend the start times on day 2 and 3 for an earlier finish on day 3.)

Each day has 1.5 hours refreshments, 2 x 15-minute refreshment breaks *and 1hr for lunc *Day 3 we have a working refreshment break

Venue will be The Earthlings Cafe 94 Buckingham St, Newcastle upon Tyne NE4 5QR. Newcastle has good road, metro and rail links and a variety of accommodation from budget to boutique.

Become the great dentist you have always dreamed of being.

Your clinical success depends on your communication skills.

Great communication skills will have more impact on reducing complaints and increasing treatment plan conversions than yet another clinical course.

Your future success will be determined by how effectively you and your patients understand each other.

This workshop will teach you crucial trust, communication, and relationship building skills essential for your happy, fulfilled, financially rewarding career.

A ll the patients you need for the rest of your career are already patients of the practice or connected to them, provided you can communicate effectively.

What you will learn

• Ways to build deep trust, rapport, and lasting relationships with your patients in less than 60 seconds.
• Techniques to build your confidence
• Non- intrusive questions that create profitable opportunities
• How to discover your patient’s motivation for treatment
• Questions that deepen patients understanding, commitment and consent
• How to present your treatment plans so that you will get a “YES”
• Ways to overcome any patient objections every-time
• The confidence to ask for patient testimonials and referrals
• How to put your prices up and increase treatment plan conversions
• How to build a reservoir of future patients and treatment plans
• How to stay compliant with the GDC, CQC and NHS regulations
• How to work effectively with your nurse, receptionist, and patient care coordinator.
• Improve patient rapport, patient satisfaction, and sales by using tele-dentistry.
• How to answer the question "Is this available on the NHS?"
• Why learning how to talk about treatment is the most honest to build your reputation.
• Questions that elicit your patient’s personal dialect and how to speak so they hear you.
• The questions that allow your patients to SHOP for quality dentistry.
• How to become the most recommended practice in your area.

Who will benefit from this workshop.

• Principals and their team who want to grow or convert their practice.
• Dentists, hygienists, therapists who want to do more private treatment.
• Hygienist, therapists offering direct access.
• Clinicians who want to improve patient relationships and avoid complaints.
• Practice teams have recently left, currently leaving, or planning to leave the NHS.
• Nurses who want to become Patient Care Coordinators or Treatment Coordinators
• Clinicians who want to up-skill and do complex dentistry and facial aesthetics.
• Clinicians who want to do high quality general dentistry.
• Young dentists who want to build their confidence.

What you can expect from the training

• No boring chalk and talk.
• Engaging Interactive accelerated learning techniques.
• A simple easy to use framework to enhance your patient relationships and bank balance.
• A bank of powerful questions.
• Patient friendly ways to present your treatment plan
• A new, more effective, patient centred way to structure your consultations.
• Lots of time to ask questions.
• 3 ways to overcome objections.
• Confidence
• Becoming part of a group of like-minded delegates with a growth mindset
• An approach that builds your career as the preferred dentist.

GDC aims, objectives, learning outcomes, learning content, development outcomes are listed in the FAQ below.

Which of these statements best describe you now?

• Exhausted from the NHS treadmill.
• Scared of complaints or being sued.
• Frustrated that patients don’t want the advanced treatments you offer.
• Discouraged by how little you or the practice earns.
• Considering leaving dentistry.
• Disappointed when patients choose the cheapest not the best.
• Disheartened when patients don’t book in for treatment.
• Despondent about your future.

Which of these statements best describes what you want?

• Proud to be providing interesting and rewarding dentistry?
• Confident to offer private treatments.
• Feel well remunerated for the work you do.
• Secure that you work with a supportive, skilled team.
• Positive about your relationships with patients
• Confident that you will receive 5-star feedback and referrals
• Certain patients will go ahead with the best options.
• Gladdened that patients choose you not overseas dentistry.
• Energised and excited by your future.

Easy treatment plans without selling is the course you have been searching for.

At this workshop you will learn how to offer the treatment your patients want and need without compromising your ethics.

Attending the three day intensive workshop will mean that when you return to work on day 4 you have all that you need to implement what you have learned immediately.

Bringing your nurse FOC makes the whole process easier to implement and the atmosphere in your surgery more fun.

A selection of dates are available that will fit your schedule without cancelling patients.

If your finances are tight we offer a staged payment scheme 0% interest for 3, 6, 12, 18 or 24 months, to fit with your budget.

We are so confident that you will make a return on your investment, we offer a money back guarantee, T&C apply.

Bonuses

• Workbook for you to keep and refer to.
• 8 follow-up webinars over12 months, January, April, July, October
• Membership of a graduate forums.
• 100% double your investment guarantee.
• Free place for one DCP per dentist attending

Follow up webinars

8 FREE webinar follow ups over 24 months,

January, April, July, October

Generally*, the last Friday of the Month 13:00-14:00

Feedback, celebrations, challenges, refinements, applications and additional content

• 25th July 2025 Calculating fees
• 31st October 2025 Package pricing treatment plans
• 6th February 2026* ROBUST consent process
• 24th April 2026 Managing complaints
• 31st July 2026 Impostor syndrome
• 31st October 2026 CLEAR notes
• 29th January 2027 Payment plans
• 30th April 2027 SMART zoning appointment books

Patient Centred - BEST CHOICES, is a unique 3 -day programme that will show you a simple communication framework that will enable you to do better quality dentistry, earn more money how you can earn more money and enjoy your work by putting your patients first.

P.S.
Are you concerned about the level of investment and wondering if it’s too expensive?

We completely understand how you feel. Many dentists have shared that they felt exactly the same at first — unsure if they could justify the cost, especially with time away from the practice.

But here’s what they found:
With the skills they gained on the course, they were able to implement what they’d learned immediately — and often see a return on their investment (including the course fee, accommodation, and any lost income from being out of practice) within seven days of returning.

To make this even more accessible, we offer 0% finance, meaning your investment can be as little as £208.00 a month.

And because we’re so confident in the results, we also offer a 90-day money-back guarantee. If you take part and don’t feel it’s been worth your investment, we’ll refund it in full — no fuss, no hard feelings.

You’ve got nothing to lose — and so much to gain.

“Well-structured course. At the end of the course you will be able to implement what you learnt on the course in your practice. It does not make you feel that you are pushing patients to buy or agree with treatment they do not want or do not agree with.”

P.R. Dentist

What delegates have said

“I don't feel like I am selling to people they are asking for what they really want because I am paying more attention to them. Thanks again, I will carry on the good work”

Catherine, Dentist, South Wales

“You must attend the course with Jane, because it will open your minds, give confidence and flexibility at work. You will feel much better and happier and your patients will listen to you.” “I am going to recommend all my staff attend this course”

T.M, Practice Manager

"Puts passion back into work! Engages dentist in patient relationships.”

M.C, Practice manager

“I fully recommend this course, not only for the dentists, but for the entire practice. It has changed my way of thinking and allowed me to think laterally and outside the box. I feel I will go into practice tomorrow a better dentist. DO THE COURSE!” C.G, Dentist

“You definitely need to do this course expected a boring two days, but Jane completely proved me wrong. I could see everything from a fresh angle and I enjoyed myself. I am sure I will use what I learned. Thank you, Jane,”

L.E, Dentist

“I really enjoyed this course [and would recommend it to my colleagues at work. I am certain this training would be very useful to them.” Z.W, Dental Nurse

“A terrific course that was an eye opener for me. I was literally afraid it would be difficult to follow and implement in real life, but I had lots of fun doing it an I learned useful templates which I can use to offer my patients the treatment they need and collect the reward I deserve. I definitely recommend .”

G.C, Dentist

“I would highly recommend Jane and her method of training. This is the only training event I have ever been to that has not made me sleepy through boredom! The course exceeded my expectations by rewarding me after delivering what I had learnt! (Only possible by Jane’s method of learning)”

A.R, Dental Nurse

"Jane's enthusiasm and patience, willingness to adapt to each delegates own personality and communication style was fantastic. This makes Jane a super teacher and mentor. I think my favourite part of the course was learning the SHOP and handling objections. The structure Jane provided is much needed."

"Jane has transformed my career and has been the most key mentor I've had and I feel so lucky to have met her and have the opportunity to work with her over the last 2 years."

Know what’s Happening Next — before everyone else does.

Get App

Host or Publisher The Institute of Dental Business