PASA Annual Conference 2026: All These Things That I've Done

Join us on Wednesday 29 April 2026 at Convene, 155 Bishopsgate, Liverpool Street for a full day of insight, connection and forward-looking discussion.

This year’s conference brings together senior leaders from across pensions to reflect on what administration has delivered, its established role at the heart of pensions, and how we build on this position. Expect thoughtful debate, practical insight and the opportunity to connect with peers who are shaping the future of pension administration.

We look forward to welcoming you to PASA’s flagship event.

Info: Sponsored by Trafalgar House

Info: Morning keynote: TBC

Info: By April 2026, the DWP consultation on trusteeship and governance will have closed, and the industry will be grappling with some of the most consequential proposals administration has faced in a generation.

This session explores what future administration regulation could look like, why it’s being considered now, and what this could mean in practice, from standards and oversight to evidence, accountability and continuity. The panel will also tackle disorderly exit: no longer a theoretical risk, but a live operational concern. While the risks manifest differently across scheme types, the underlying operational questions are increasingly shared.

Crucially, this isn’t a policy-only discussion. Panellists will focus on what organisations can do now to strengthen resilience, raise delivery confidence and prepare for a future where administration is treated explicitly as system-critical infrastructure.

Info: Modern administration is delivered through complex, interdependent chains - trustees, providers, TPAs, software platforms, data services and communications partners. Over the past 15 years, collaboration has driven progress. Today, rising scrutiny forces a harder question: who truly owns outcomes when delivery is shared?

This panel explores how accountability is evolving across the administration ecosystem and what new operating rules are required to protect quality, resilience and trust. It examines how trustees should set expectations, how administrators and providers manage dependencies, and which governance, contractual and reporting mechanisms work in practice.

As administration regulation tightens, this session considers how responsibilities may be redefined particularly around continuity, service evidence and third-party oversight, and what accountability now looks like.

Info: As pensions policy grows more complex administration plays a defining role in whether savers can engage, decide and act with confidence.

This session reflects a shift in the administration profession from transactional processing to human-centred service design. The first half explores how inclusive communication and cognitive-aware design can strengthen understanding, reduce friction and support better decisions for all savers.

The second half brings lived experience to the fore. In a dedicated fireside conversation with a special guest, the discussion highlights where pension processes can unintentionally cause confusion or distress, and what practical changes can make journeys calmer, clearer and more humane.

This is administration not just done accurately, but done thoughtfully.

Info: For 15 years, PASA has helped professionalise pensions administration by raising standards, building shared understanding and giving the sector a collective voice. But progress brings new responsibility.

In this reflective but forward-looking session, PASA Directors explore what PASA has achieved and why it matters, where it has genuinely moved the dial, and how its role must continue to evolve as administration becomes more central to policy, delivery and saver outcomes.

This is also a listening moment. Delegates will be invited to shape PASA’s priorities for the next chapter, ensuring the organisation continues to reflect the realities, pressures and ambitions of the administration community it represents.

Info: The DC market has become more ambitious, more transparent and more outcome-focused. But time and again, value is delivered or lost in administration.

This panel explores what it really takes to deliver modern DC at scale. It focuses on the operational and IT foundations which turn strategy into reality: data quality, platform coherence, automation, reporting maturity and resilient operating models.

With regulators increasingly assessing service quality as part of Value for Money, this session examines what administration and technology leaders must do now to ensure DC propositions remain credible, deliverable and trusted.

Info: By 2026, pensions administration will be delivering more change, across more schemes, under more scrutiny than ever before. dashboards, GMP equalisation, data improvement, cyber resilience and endgame readiness are colliding, turning delivery into a portfolio-level challenge. For LGPS and large multi-scheme administrators, this pressure is often multiplied by scale and regulatory scrutiny.

This panel explores how administration leaders are responding with discipline, realism and maturity: applying programme and portfolio management, protecting BAU, managing finite expertise and sequencing work to avoid failure.

The focus is practical. What does good delivery governance look like now? How do trustees support pace without friction? And how does the industry move from heroic effort to sustainable execution?

Know what’s Happening Next — before everyone else does.

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Host or Publisher Pensions Administration Standards Association (PASA)