Organizational Excellence: 1-Day Professional Workshop in Surrey

Group Discounts:

• Save 10% when registering 3 or more participants
• Save 15% when registering 10 or more participants

About This Course

Duration: 1 Full Day (8 Hours)

Delivery Mode: Classroom (In-Person)

Language: English

Credits: 8 PDUs / Training Hours

Certification: Course Completion Certificate

Refreshments: Lunch, Snacks, and beverages will be provided during the session

Course Overview

This course focuses on effective negotiation techniques to be successful in different situations and with people holding different levels of power. The course evaluates how negotiations impact the organizations and ourselves. Reflect on the different outcomes that can be achieved through negotiation and understand which outcomes are acceptable for the intended objectives. Finally, participants reflect on the influencing process and how one can achieve things without having the authority or power.

Each module has been carefully selected based on the intake and skills gaps of the specific audience. After a brief introduction, participants are given 1 to 2 minutes to introduce themselves, practicing their presentation and communication skills (if the intake has included the requested video, this introduction will only be 1 minute).

Learning Objectives

At the end of this course, you will be able to:

● Define negotiation and influencing stages and how to do so effectively.
● Understand different aspects of negotiating: persuasion, manipulation, assertiveness, rationalization, and active listening.
● Understand individuals and organizations (attitude, behavior and culture), expectations, emotions, and resistance.
● Power play: who is in control and how to change it – tactics and coordination of power. The importance of knowledge.
● Understand communication strategies, effectiveness in communicating, verbal and nonverbal.
● Orchestrate a plan: positioning, anticipating problems, managing conflicts, and approaching others for help.
● Understand interpersonal skills: importance of self-awareness, adapting expectations, and resilience.
● Understand results: risk assessment, damage control, keeping good relationships, win-win outcomes.
● Understand how to use BATNA, ZOPA, negotiation canvas and other tools and strategies.
● Understand how communication and presentation skills empower your negotiation abilities.

Who can Attend?

Working professionals across all levels (entry to senior management) who want to strengthen their negotiation, communication, and influencing skills to achieve better outcomes in workplace interactions.

Why is it Right Fit for You?

This program is ideal if you want to negotiate confidently and strategically in professional environments where power dynamics, emotions, and organizational interests intersect. It equips you with structured tools such as BATNA, ZOPA, and negotiation canvas while strengthening your influencing, communication, and interpersonal skills. Whether you are negotiating contracts, resolving conflicts, influencing stakeholders, or managing teams, this course provides practical frameworks and real-world practice to help you achieve sustainable, win-win outcomes.

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Can this Negotiation Skills training be customized for our organization?

Yes, we offer customized in-house Negotiation Skills programs tailored to your industry, negotiation scenarios, stakeholder challenges, and organizational objectives. The training can incorporate real case studies, internal negotiation examples, and sector-specific simulations to ensure practical relevance and measurable results. Delivery format, emphasis areas, and duration can be adapted to align with your strategic goals.

📧 Contact us today to schedule a customized in-house, face-to-face session: [email protected]

Info:
● Welcome/Introductions
● Purpose/Inspiration
● Course Dynamics
● Self Evaluation on Basic Negotiation Skills Knowledge - Class Discussion

Info:
● Understanding the Methodology
● Think, Feel, See, Hear, Say and Do
● Giving and Taking
● Points of Interest
● Plan B (Key Arguments and Drawbacks)

Info:
● BATNA - Best Alternative to a Negotiated Agreement Intro
● Example/Role play: Selling a Car
● ZOPA - Zone of Possible Agreement or "bargaining range” Intro
● Example/Role Play: Overcoming a Negative Bargaining Zone

Info:
● Defining Negotiation Success
● Criteria to Evaluate/Measure Success and Effectiveness
● Exercise/Role Play: Hand Shaking
● Maintaining a Continued Positive Relationship

Info:
● Definitions
● General Overview
● Positive and Negative Ways to Influence
● Open Discussion: Sun vs Wind Tale
● Video: Perception and Persuasion
● Video: The Science of Persuasion

Info:
● Communication Skills
● Exercise/Role Play: Connecting Strangers
● Presentation Skills
● Exercise/Role Play: Words Clearly Spoken and Silence
● Video TED: How to Sound Smart - View and Discuss

Info:
● Wrap Up
● Self Assessment GAP
● Feedback Form
● Closing Remarks

Know what’s Happening Next — before everyone else does.

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